Effective date:
May 16, 2022
December 16, 2022

Privacy Policy

Privacy Policy

General Data Protection Regulation Act (GDPR)

‍CONTACT INFORMATION

If you have questions or comments about this Privacy Policy, please contact us at:

Musiverse.lda (Musiversal)

Rua Principal 21, Rojão Pequeno

3440-226 Santa Comba Dão

Portugal.

Data Protection Officer: André Miranda

Email: hello@musiversal.com

INTRODUCTION

Musiversal respects the privacy of our users and service providers (“user” or “you”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (musiversal.com, app.musiversal.com or studio.musiversal.com), including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Site.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Effective date” date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site, and you waive the right to receive specific notice of each such change or modification.

Musiversal informs all its users of its strict compliance with all the relevant EU privacy rules and provisions, as well as any regulation in force either a national or EU-level. Information is collected, after your consent is given, in accordance with the General Data Protection Regulation (GDPR), in force since 25 May 2018, for service-provision matters, as well as national legislation, above mentioned.

All requests should be sent in writing to the following e-mail address: hello@musiversal.com. Complaints may be directed to the Portuguese data protection authority (CNPD – Comissão Nacional de Proteção de Dados).

You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Site after the date such revised Privacy Policy is posted.

COLLECTION OF YOUR INFORMATION

We may collect information about you in a variety of ways.

Musiversal may use your data when you proceed inter alia with your membership request, request a proposal of services, subscribe to any form of newsletter as well as for any other brand and marketing related materials. Musiversal may use your data for website navigation or use improving any of its features.

Musiversal may be requested to share personal information with various entities which it has contractual relationship, namely musicians, studios, payment services providers, etc. If deemed necessary, Musiversal may share information with any relevant processors, as long as Data Processing Agreements with said parties are in force. No transfer of data shall be made to a third country.

Each user may at any time review, change, or request to remove his/her respective personal information, as well as request to unsubscribe/subscribe from Musiversal newsletter and other relevant marketing services.

The information we may collect on the Site includes:

Personal Data

Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the Site or when you choose to participate in various activities related to the Site such as online chat and message boards. You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using certain features of the Site.

Session streaming data

The live video streaming of your recording session(s).

‍Derivative Data

Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site. If you use our mobile application, this information may also include your device name and type, your operating system, your phone number, your country, your likes and replies to a post, and other interactions with the application and other users via server log files, as well as any other information you choose to provide.

‍Financial Data

Financial information, such as data related to your payment method (e.g. valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processors, PayPal and Stripe, and you are encouraged to review their privacy policy and contact them directly for responses to your questions.

‍Mobile Device Data

Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the Site from a mobile device.

‍Third-Party Data

Information from third parties, such as personal information or network friends, if you connect your account to the third party and grant the Site permission to access this information.

‍Data From Contests, Giveaways, and Surveys

Personal and other information you may provide when entering contests or giveaways and/or responding to surveys.

Intellectual property

Your musical data, as sourced in musical notation (scores, lead sheets, or other), audio files, or video files.

USE OF YOUR INFORMATION

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

Administer sweepstakes, promotions, and contests.

Assist law enforcement and respond to subpoena.

Compile anonymous statistical data and analysis for use internally or with third parties.

Create and manage your account.

Deliver targeted advertising, coupons, newsletters, and other information regarding promotions and the Site to you.

Email you regarding your account or order.

Enable user-to-user communications.

Fulfill and manage purchases, orders, payments, and other transactions related to the Site.

Generate a personal profile about you to make future visits to the Site more personalized.

Increase the efficiency and operation of the Site.

Monitor and analyze usage and trends to improve your experience with the Site.

Notify you of updates to the Site.

Offer new products, services and/or recommendations to you.

Perform other business activities as needed.

Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.

Process payments and refunds.

Request feedback and contact you about your use of the Site.

Resolve disputes and troubleshoot problems.

Respond to product and customer service requests.

Adherent to the GDPR principle of limitation of purpose, we only use your data to the above mentioned purposes through the period of time through which these actions take place.

DISCLOSURE OF YOUR INFORMATION

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Marketing Communications

With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.

‍Interactions with Other Users

If you interact with other users of the Site, those users may see your name, profile photo, and descriptions of your activity, including sending invitations to other users, chatting with other users, liking posts and following blogs.

‍Online Postings

When you post comments, contributions or other content to the Site, your posts may be viewed by all users and may be publicly distributed outside the Site in perpetuity.

Third-Party Advertisers

We may use third-party advertising companies to serve ads when you visit the Site. These companies may use information about your visits to the Site and other websites that are contained in web cookies in order to provide advertisements about goods and services of interest to you.

Affiliates

We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.

Business Partners

We may share your information with our business partners to offer you certain products, services or promotions.

Social Media Contacts

If you connect to the Site through a social network, your contacts on the social network will see your name, profile photo, and descriptions of your activity.

Other Third Parties

We may share your information with advertisers and investors for the purpose of conducting general business analysis. We may also share your information with such third parties for marketing purposes, as permitted by law.

Sale or Bankruptcy

If we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity. If we go out of business or enter bankruptcy, your information would be an asset transferred or acquired by a third party. You acknowledge that such transfers may occur and that the transferee may decline honor commitments we made in this Privacy Policy.

We are not responsible for the actions of third parties with whom you share personal or sensitive data, and we have no authority to manage or control third-party solicitations. If you no longer wish to receive correspondence, emails or other communications from third parties, you are responsible for contacting the third party directly.

TRACKING TECHNOLOGIES

Cookies and Web Beacons

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. When you access the Site, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site. You may not decline web beacons. However, they can be rendered ineffective by declining all cookies or by modifying your web browser’s settings to notify you each time a cookie is tendered, permitting you to accept or decline cookies on an individual basis.

Internet-Based Advertising

Additionally, we may use third-party software to serve ads on the Site, implement email marketing campaigns, and manage other interactive marketing initiatives. This third-party software may use cookies or similar tracking technology to help manage and optimize your online experience with us. For more information about opting-out of interest-based ads, visit the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.

Website Analytics

We may also partner with selected third-party vendors to allow tracking technologies and remarketing services on the Site through the use of first party cookies and third-party cookies, to, among other things, analyze and track users’ use of the Site, determine the popularity of certain content and better understand online activity. By accessing the Site, you consent to the collection and use of your information by these third-party vendors. You are encouraged to review their privacy policy and contact them directly for responses to your questions. We do not transfer personal information to these third-party vendors. However, if you do not want any information to be collected and used by tracking technologies, you can visit the third-party vendor or the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.‍

You should be aware that getting a new computer, installing a new browser, upgrading an existing browser, or erasing or otherwise altering your browser’s cookies files may also clear certain opt-out cookies, plug-ins, or settings.

THIRD-PARTY WEBSITES

The Site may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Site, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties, including other sites, services or applications that may be linked to or from the Site.

SECURITY OF YOUR INFORMATION

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

POLICY FOR CHILDREN

We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided above.

CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.

OPTIONS REGARDING YOUR INFORMATION

Account Information

You may at any time review or change the information in your account or terminate your account by logging into your account settings and updating your account, or by contacting us using the contact information provided above.

‍Other

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.

‍Emails and Communications

If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by noting your preferences at the time you register your account with the Site by logging into your account settings and updating your preferences, or by contacting us using the contact information provided above.

If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly.

1. General Terms

All services provided by Musiversal® and/ or booked at musiversal.com, app.musiversal.com or studio.musiversal.com fall under Musiversal's Terms of Use. Therefore, upon using Musiversal’s services, the client, hereafter also referred to as “you”, ”your”, “user” or “users”, is agreeing with Musiversal's Terms of Use described below.

Musiversal® provides you an innovative and disruptive form of music consulting services, giving you around-the-clock access to award-winning session musicians, vocalists, producers, and mixing & mastering engineers, under one simple membership. Our hand-picked roster of artists means you will be granted access to top-of-the-line know-how and advice in music and can have your own production studio working for you, whenever you need them. Connect, collaborate and create in real time and bring your tracks to life.

The Musiversal® business model is based on the provision of music consulting services, giving you access to musicians, vocalists, producers, and mixing & mastering engineers that will help you to fill in the gaps in your songs where you’re missing theoretical know-how, the skill set or personal network. We’re simply here to help facilitate you in producing your best music yet, giving you access to a wide range of music consulting services.

Musiversal® Orchestras, Musiversal® Studio and Musiversal® Add-ons follows the music consulting model described above.

The general terms are applicable to all services provided by Musiversal.

Musiversal has the right to change these terms, without prior notice. When making changes, Musiversal will update these terms on the website, and we will also specify the date of the last update.

The Musiversal trademark is owned and operated by Musiverse, Lda., a Portuguese company with tax number 514936690, and registered office at Rua Principal, nº 21, Rojão Pequeno, Viseu, Santa Comba Dão, 3440 - 226 Pinheiro de Ázere, Portugal.

1.1 Live streaming

1.1.1 Live streaming specifications

All Musiversal sessions have audio and video live streaming. We do, however, always prioritize the audio streaming over the video streaming. Meaning that, due to the nature of the material, video has a bigger delay than audio. The current solution, in the best streaming services available around the world, is to delay the audio to match the video's lag. In our case, to be able to get instant feedback from the composer to our musicians, music producers and maestros, we choose not to delay the audio. Delaying the audio would make it look better, but it would also disrupt the recording with long pauses between takes, waiting for the streaming to go through.

Musiversal will always prioritize the recording of the music over the live streaming feeds (audio and/ or video).

1.1.2 Live streaming recording

Musiversal records all Zoom sessions from Musiversal Studio sessions. These recordings include video from the client, the client’s and musician’s voices (if applicable), as well as nonmusical sounds. These recordings don’t include audio output from the service provider, which contains the music audio signal.

Musiversal records some Zoom sessions from Musiversal Orchestral sessions. These recordings include video from the client, audio output from the service provider (which contains the music audio signal), the client’s and musician’s voices (if applicable), as well as nonmusical sounds.

1.2 Transfer of rights within the music consulting services

By subscribing to Musiversal and/ or recording your music with us, you declare that you hold all the necessary rights and licenses to authorize the performance and recording of the music.

The Musiversal business model is based on the provision of music consulting services described above. In the context of the provision of our services, we may be transferring the ownership over sound recording rights. Sound recording rights are defined under the terms of the Portuguese Copyright and Related Rights Code, enacted by Decree-Law 63/85, of 14 March. These rights are originally owned by Musiverse, Lda., who partially transfers them to the client as a result of our music consulting services.

The following economic rights are transferred to you, on a worldwide basis:

a) The right to reproduce the recording, directly or indirectly, temporarily or permanently, in whole or in part, by any means and in any form;

b) The right to distribute copies of the recording to the public;

c) The right to make the recording available to the public, by wire or wireless means, in such a way as to make it accessible to any person from the place and at the time chosen by him/her;

d) The right to communicate the recording to a public absent or present at the place where the communication originates;

e) The right to copy, alter and/ or edit the recording.

The abovementioned transfer of the sound recording rights occurs once our music consulting service is concluded and you receive the files and a signed copy of these terms and conditions or any other document held by Musiversal as relevant.

1.3 Commercial audio usage

You have permission to use the recordings delivered by Musiversal for commercial purposes without paying additional fees or royalties under these Terms and limited to clause 1.2, above.

1.4 Rights clearance

1.4.1 Rights waiver

Musiversal and Musiversal’s musicians waive all rights in favor of the user for any audio files resulting from any Musiversal recording sessions. Musiversal declares that it is fully entitled to waive the rights as it was allowed by the musicians in a written and signed contract to do so without any limitations, universally and perpetually.

If you need a custom full buyout rights waiver, reach out to us at support@musiversal.com. In this email, state the name of the song/track in question, and the names of the Musiversal musicians with whom you recorded said song/track.

1.4.2 Syncing audio with images

The recordings delivered by Musiversal are cleared for syncing with images perpetually and worldwide without need to pay Musiversal any additional fees.

The only exception to the paragraph above are UK based Orchestral (ensembles) recording sessions, as exclusively described in clause 2. Orchestras. If you wish to use the music you recorded in UK based Orchestral (ensembles) recording sessions for image-syncing please get in touch with us at support@musiversal.com.

1.5 Credits

We request that you credit Musiversal recordings/productions everywhere you publish your music.

Crediting is compulsory when songs or tracks that use Musiversal recordings are submitted for awards.

We kindly recommend that you use the following structure:

  • Vocals - Jacob Khalil (via Musiversal)
  • Cello - Joe Zeitlin (via Musiversal)
  • Drums - Nate Barnes (via Musiversal)
  • Mastering - Luiz Tornaghi (via Musiversal)
  • Strings - Prague Orchestra (via Musiversal)
  • I.e. Instrument/ Service - Artist Name (via Musiversal)

In the case of music department credits, such as in the film industry, Musiversal should be credited according to industry standards.

1.5.1 Special crediting procedures

Lynsey Tibbs may not be named in any publicly released song title, i.e. "Song name feat. Lynsey Tibbs". However, Lynsey can be credited as a Musiversal session musician as "Lynsey" only. When crediting, please credit "Vocals - Lynsey (via Musiversal)".

Ben Botfield may not be mentioned or credited in any released song or track. When crediting, please credit “Vocals via Musiversal”.

Clare Dove may not be mentioned or credited in any released song or track. When crediting, please credit "Vocals via Musiversal".

Harry Osborne may not be mentioned or credited in any released song or track. When crediting, please credit "Vocals via Musiversal".

Marta Garrett may not be named in any publicly released song title, i.e. "Song name feat. Marta Garrett". However, Marta should be credited as a Musiversal session musician as usual. When crediting, please credit "Vocals - Marta Garrett (via Musiversal)".

Ruth Royall may not be named in any publicly released song title, i.e. "Song Name feat. Ruth Royall", unless you have explicit permission from her record label. Ruth may be credited as a Musiversal session musician as usual. When crediting, please credit "Vocals - Ruth Royall (via Musiversal)".

Tee Webb may not be named in any publicly released song title, i.e. "Song name feat. Tee Webb", unless you have the explicit permission from his record label. Tee may be credited as a Musiversal session musician as usual. When crediting, please credit "Vocals - Tee Webb (via Musiversal)".

1.5.2 Crediting on social media

When you share your music on social media, we kindly request that you tag our social media handles. We really want to see, like, comment, share and support your great work! Social handles:

  • Facebook: wearemusiversal
  • Instagram: wearemusiversal
  • YouTube: Musiversal (tag during video uploading, on “Video tags”)
  • Twitter: wearemusiversal
  • LinkedIn: Musiversal
  • TikTok: wearemusiversal
  • Soundcloud: wearemusiversal
  • Reddit: u/musiversal

1.6 Use of reviews

Musiversal reserves the right of publishing clients' reviews and feedback of our services on our website and other communication media. Whenever possible, Musiversal will notify you beforehand as well communicate you the terms and limits of such disclosure. Data subject rights shall be strictly observed, per the EU General Data Protection Regulation (Regulation (EU) 2016/679 of the Parliament and the Council of 27 April 2016) and Law no. 58/2019, which ensures the implementation of said Regulation in Portugal.

1.7 Musiversal usage

Musiversal reserves the right to use musical recordings for promotional purposes, as well as for machine learning purposes and training of music creation algorithms to improve the quality of all our final products.

Musiversal will request your permission before using any material on a public promotional campaign.

1.8 Technical considerations

These are the minimum technical requirements that you must consider having in your station(s), in order to receive the video and audio live-streams as prepared by our technical team:

Internet connection speed - Download 8mb/s

Processor - Dual Core 2Ghz or Higher (i3/i5/i7 or AMD equivalent)

RAM - 4Gb

1.9 Recording non-original material

Recording non-original material, i.e. using Musiversal session musicians to record “covers”, is possible. However, the intended and eventual use of the recorded material falls solely under the responsibility of the user. The materials that result from such recordings must comply with, and are not limited to, copyright laws, where they are applicable.

Musiversal will not be liable in the event of a copyright dispute raised by the copyrights' owner(s). The user warrants full compliance with the applicable copyright laws and regulations, fully unburdening either Musiversal and the session musicians from any further eventual dispute in such regard.

Refer to clause 3.11 for provisions regarding the recording of works from historically and acclaimed composers.

1.10 Payments

1.10.1 Payment method

Musiversal accepts credit cards and debit cards managed by our payments' provider, STRIPE, as well as PayPal payments. Please refer to our payment service providers’ privacy policy as well as Musiversal privacy policy, per the URL: https://www.musiversal.com/privacy-policy

1.10.2 VAT

As a general rule, our services are subject to VAT at the rate of 23% currently in force in Portugal. Notwithstanding, depending on the nature of the acquirer of the service (I.e.: a taxable entity) or its country of residence, the assessment of Portuguese VAT may not be required. However, some taxes, including but not limited to VAT, may be levied per the applicable tax framework, depending on the service at stake. Further charges may apply, depending on the payment provider. Further, services not included on the relevant agreement shall be charged and invoiced separately. Tax implications on your country of residence should be assessed locally.

1.10.3 Promotional discounts and codes

It is not possible to accumulate more than one promotional discount on the same single payment or recurring payment (I.e.: a Musiversal Studio membership plan).

When using a promotional code, please note that:

  1. If the shown price already includes a discount (for example on Black Friday deals or Yearly Musiversal Studio plans), it is not possible to accumulate with another promotional discount.
  2. Promotional codes must be placed before placing the order and cannot be applied after the order.
  3. Some promotional codes may only apply to certain types of users, for example: first-time users.
  4. For recurring payments, and in the events of upgrading or downgrading your membership, the discount applied previously won’t apply into the new billing cycle, or plan.

1.10.4 Currency

All services shall be invoiced in USD (United States Dollars), at the currency rate in force on the date of the service provision. Conversion fees may apply.

1.11 Privacy Policy

Musiversal’s Privacy Policy is available at https://www.musiversal.com/privacy-policy

1.12 Governing Law

These terms and conditions shall be governed by and construed and interpreted in accordance with the Portuguese Laws. Any action arising from these Terms shall be resolved with resort to the Portuguese Courts, with express waiver of any other.

1.13 User behavior

Verbal and textual communication on Musiversal should be positive and constructive.

Musiversal condemns bullying, harassment, and hate speech towards others. Rude, abusive, improper or violent language or messages will not be tolerated and may result in the suspension or removal of your account.

You undertake not to discriminate against anyone based on gender, race, age, religious affiliation, sexual orientation and you acknowledge that such discrimination may result in the suspension or removal of your account.

2. Musiversal® Orchestras

Applicable to all orchestral services provided by Musiversal, by means of remote and on-site recording sessions with orchestral ensembles. Musiversal® Orchestras follows the music consulting model described above, despite the specificities described below.

2.1 Booking date and time

The dates and times shown on our website are planned dates, which may be changed with prior notice. In such an event, all music is to be recorded at the next available recording session, and you will be notified at the earliest convenience.

In a very rare event, Musiversal may refuse to complete your recording if, after all technical considerations are made, we conclude that our quality standards won’t possibly be met for your recording. In such an event, your booking(s) and some or all of its associated add-on(s) purchase(s) will be fully refunded as per clause 2.12.

If you bring your own musician(s) or production staff(s) to Musiversal recording sessions, any liabilities resulting from the poor performance or incomplete execution of these members will not fall under Musiversal’s responsibilities or refund policy. Musiversal is solely responsible for the execution of this agreement, and any involvement of third parties represents the responsibility of the user, and the user only.

2.2 ​Planned sessions

If a session does not reach a minimum of 50% booking capacity, Musiversal reserves the right to postpone it until demand is sufficient to book a new session.

2.3 Booked session validity

All sessions have 6 months validity, starting from the date of booking. If you are not able to schedule your recording sessions within 6 months, your booking will be changed from a product-specific booking into a non-refundable voucher with value of the original booking that is eligible to use for any available Musiversal product, not stackable with any promotional discounts available.

2.3.1 Marketing campaigns

Bookings may have a longer validity, when explicitly announced in their respective marketing campaigns. For example: the Black Friday deals, which bookings have a 12 months validity.

2.4 Booking postponing

te. The same applies if Musiversal, for any relevant reason, inter alia, specified above under clause 2.2 ​Planned sessions, postpones the relevant session.

If you wish to postpone your session to a later date by notifying Musiversal with less than 30 days in advance of the session date, a rescheduling cost equivalent to 50% of the amount of the session cost applies. This is not applicable to sessions of the Musiversal string quartet.

If the session was booked using Musiversal® Studio credits, the rescheduling cost will also be 50% of the credits used for the booking. In cases where 50% of the credits result in a decimal number, the cost is rounded up to the next natural number.

2.5 Score submissions

Failing to submit your scores within this time range may result in your session being lost without the possibility of a refund.

For orchestras - scores must be submitted with up to 7 calendar days before recording session date. When failing to submit scores in time, Musiversal will still consider your submission with 1 day of delay.

For string quartet - scores must be submitted with up to 72 hours before recording session date.

2.6 Score review

For orchestras only (not considering string quartet), Musiversal requests you to submit the scores and other necessary materials at least 7 calendar days before the recording date in order to give our Orchestra Producer time to proofread all the materials that we will record. If any issues come up during the review process, we will have time to contact you to make any necessary changes. Note that if your orchestration is not well written, it may affect the recording outcome, and Musiversal shall not be responsible for it.

2.7 Add-on pre-production orchestration services

In the event that your booking includes the transcription, orchestration, arrangement or original composition of music, Musiversal reserves the right to inform you of the deadline of the estimated delivery date of the services. Such information must be shared by Musiversal prior to the booking if requested by you.

Refer to section 4. Musiversal® Add-ons for more information.

2.8 Recording ratios

In the “Request quote” form, we’ll ask for you to tell us about your piece of music, to upload any files and scores you may have, and whether you’re able to write the scores yourself or if you need our help. Writing services may be available at the user request. Musiversal represents and warrants that no recording or further use with third parties of said material shall occur, according to the Privacy Policy in place

Once you’ve submitted the form, one of our Executive Producers will email you to advise you on the most appropriate recording time to match the length and complexity of your music.

Based on historical averages, we’ve established the guideline below to express the typical relationship between the length of your piece of music and recording time required:

2.8.1 CNSO 30-piece orchestra

To record up to 1 minute of music, book a 12-minute session.

To record up to 2 minutes of music, book a 24-minute session.

To record up to 3 minutes of music, book a 35-minute session.

To record up to 4 minutes of music, book a 45-minute session.

To record up to 5 minutes of music, book a 53-minute session.

To record up to 6 minutes of music, book a 1-hour session.

2.8.2 CNSO 22 strings

To record up to 1 minute of music, book a 8-minute session.

To record up to 2 minutes of music, book a 16-minute session.

To record up to 3 minutes of music, book a 24-minute session.

To record up to 4 minutes of music, book a 32-minute session.

To record up to 5 minutes of music, book a 39-minute session.

To record up to 6 minutes of music, book a 46-minute session.

To record up to 7 minutes of music, book a 53-minute session.

To record up to 8 minutes of music, book a 1-hour session.

To record up to 5 minutes of music, book a 1-hour session.

2.8.4 BSO 55-piece orchestra

To record up to 1 minutes of music, book a 12-minute session.

To record up to 2 minutes of music, book a 24-minute session.

To record up to 3 minutes of music, book a 35-minute session.

To record up to 4 minutes of music, book a 45-minute session.

To record up to 5 minutes of music, book a 53-minute session.

To record up to 6 minutes of music, book a 1-hour session.

These time settings are not linear. They are subject to change depending on the difficulty of each piece. If we find that your piece requires more recording time due to hard passages, or if you have not booked enough session time, we will hold your recording until enough recording time is booked. Email us at hello@musiversal.com, and we will advise you on the most adequate recording time.

2.9 Overdubbing

You can record overdubs in all of our recording sessions. The cost of recording overdubs is calculated according to the whole session fee.

2.10 Physical recording session attendance

Musiversal’s sessions are held remotely (refer to clause 1.1 Live streaming).For orchestral recording session bookings longer than 1 hour, Musiversal accepts and welcomes your physical attendance in the recording session. Our partners will welcome you into the recording studio and the control room where you can speak to the producer and the engineer. You will also be able to talk with the conductor and the musicians, keeping in mind the focus of the session, which is to deliver a high-quality recording. Each recording session shorter than 1 hour can only be attended remotely.

This is not applicable to string quartet sessions.

2.11 File handling

After the recording session, we send the Pro Tools session and take sheet to your email. This will be completed within 24 hours for orchestras, and 48 hours for string quartet.

Stems delivery is available at cost for orchestras.

2.12 Cancellations and refund policy

Musiversal will refund your orchestral session booking after a cancellation is requested, via email, with at least 30 days in advance of the session date.

On purchases for orchestras (not considering string quartet) done under TBD date agreements (E.g.: March TBD), we offer a full refund for cancellation requests up to 14 calendar days after purchase.

We guarantee a refund whenever the outcome of an orchestral recording session does not meet High-Quality standards as defined by the following criteria:

1. Failure to record one or more orchestral parts. The acceptable amount of parts is limited to one per instrument group. E.g.: Violin 1, Violin 2, Viola, Cello, Double Bass, Flute, Oboe, Clarinet, etc.

2. The musicians couldn't fix a problem which didn’t come from the sheet music/ scoring;

3. There are distortions on a wav file of a tracked instrument.

4. Our Technical and Executive teams consider that the recording was not a successful one.

If any of the above is proved true, by its contextual nature and not due to non-idiomatic orchestration writing, you are eligible for a refund.

Refunds typically take between 5 and 10 business days to arrive in your bank account and are returned with the payment details used for the original purchase.

Musiversal may refuse a refund request if there is evidence of fraud, refund abuse, or any other manipulative behavior by the user or failure to comply with Musiversal instructions resulting directly in the lacklustre of quality of the session.

In case of refund, we withdraw your rights to use the orchestral recordings done by Musiversal, revoking clauses 1.2 Transfer of rights within the music consulting services, 1.3 Commercial audio usage, and 1.4 Rights clearance.

2.13 Session time

Based on your scores, an Executive Producer will advise you on the optimal session length to book. It is not always the case that the allocated session length perfectly matches the time required to record your song. Therefore, the following is to be considered:

  1. If a completely satisfactory result is achieved before the total time has elapsed, Musiversal reserves the right to conclude the client’s session.
  2. If the time booked by the client, as per Musiversal’s recommendation, is elapsed during the recording session before the music has been fully recorded with a completely satisfactory result, Musiversal guarantees that it will either extend the client’s recording session for the necessary time required to achieve a completely satisfactory result, or, if that is impossible on the day due to logistics, Musiversal will record the missing music on the soonest available date. If the client is digitally present at the live streaming, Musiversal’s producer will ask the client which option is preferred, if both are possible. If the client is not digitally present at the live streaming, Musiversal will decide on which option to execute.
  3. Depending on availability and logistics of the session, extending the recording time beyond the time that was initially booked may be possible, and will cost $30 per minute, which will be billed to the client before the delivery of the recording session files.
  4. If the client booked a recording session length according to Musiversal’s recommendation, and it was deemed unnecessarily long during the recording session, then the client can choose to request a refund of a monetary amount corresponding to the session time that was not used, which is counted of by the Executive Producer, or to use the remaining time in a future session within 6 months.
    It’s understood in Musiversal’s Terms of Use that ‘unnecessary booked time’ is all the time that exceeds 8 minutes after all the music that was intended to be recorded within the session has been completed, and a satisfactory result has been achieved - which is agreed by both the client and Musiversal.

2.14 Post-production

Editing, Mixing and Mastering are available within the Musiversal Studio Membership, or at cost (section 4. Musiversal® Add-ons). Reach out to support@musiversal.com to get a quote and complete your post-production needs.

4. Musiversal® Add-ons

Add-on services are paid at the moment of booking, and not included in any membership. Musiversal® Add-ons follows the music consulting model described above, despite the specificities described below.

4.1 Musiversal® Mixing

Musiversal provides an ‘offline + online’ Mixing service.

The Online Mixing includes a 60 minutes meeting at the end of the session to finish the work. Attending this session is not mandatory, but rather an option to listen to the mix before receiving the “for approval” mixed work (4.1.3.1). The work will be deemed as completed and ready for approval by the end of the session.

4.1.1 Materials submission

You will be able to submit your materials upon hiring the Mixing service. You must submit one of the following materials, up to 24 hours before the booked day/ hour:

  1. Pro Tools Session;
  2. Logic Session;
  3. Individual tracks, all exported starting at the correct beat;

For projects with more than 50 channels and/or 5 minutes, a Mixing custom quote is required.

4.1.2 Deliverables

Mixing deliverables are done in two phases:

  1. One WAV file for your approval of the service, and after each revision request;
  2. Upon approval of a final version: Mix, A Cappella, Instrumental (Instruments only), and BG (Instruments + Backing Vocals);

An extra deliverable is available at cost, including Stems Mix or Radio Edit Mix (no swear words, a smaller version, or louder vocals).

4.1.3 Revisions

The Musiversal® Mixing service delivery (clause 4.1.2 Deliverables) does not include revisions.

Musiversal provides both online and offline Mixing revisions, available at cost.

4.1.4 Cancellations and refund policy

If you book and pay for a Mixing Service, you can cancel with a full refund up to 5 days before the online session time or the offline first delivery deadline. Refunds typically take between 5 and 10 business days to arrive in your bank account and are returned with the payment details used for the original purchase.

If you cancel with less than 5-day notice, or if you book with less than 5 days advance of the required delivery date, you are not eligible to a refund, and we offer the option to postpone and reschedule the date for a suitable time agreed over email.

Failing to submit your materials 24 hours before the agreed session date and time may result in the cancellation of your session without the possibility of a refund.

Refunds are not granted after Musiversal completes the delivery of the service.

4.2 Musiversal® Arrangements

4.2.1 Prerequisite materials

The following materials are mandatory to start the arrangement: audio file or midi file of the song, and an audio reference.

4.2.2 Deliverables

Musiversal firstly delivers a midi mock-up for approval. Upon approval, the deliverables are the final scores and midi exported as audio stems, per instrument. The delivery expected time is subject to the availability of Musiversal Producers, and it is calculated on a case by case basis. Unless requested otherwise by the user, Musiversal informs of such delivery expected time after the purchase occurs.

4.2.3 Revisions

There are two revisions included in this service. Any extra revision is available at cost.

4.2.4 Refund policy

Refunds are not available on the Arrangement service.

4.3 Musiversal® Transcriptions

4.3.1 Prerequisite materials

One of the following materials are mandatory to start the transcription: midi file or separate audio file for each instrument.

4.3.2 Deliverables

Musiversal delivers final scores. The delivery expected time is subject to the availability of Musiversal Producers, and it is calculated on a case by case basis. Unless requested otherwise by the user, Musiversal informs of such delivery expected time after the purchase occurs.

4.3.3 Revisions

One revision is included in this service. Any extra revision is available at cost.

4.3.4 Refund policy

Refunds are not available on the Transcription service.

4.4 Musiversal® Custom Sessions

Custom Sessions are available at cost, and are not included as part of Musiversal® Orchestras and Musiversal® Studio products.

4.4.1 Agreement

Upon booking a Custom Session, you agree with these Terms, and with the session specifications conversed and confirmed over email or call.

4.4.2 Payment

Musiversal will provide a payment option, through which the user’s payment will constitute the “booking”.

4.4.3 Session specifications

Session specifications are agreed over email or call before booking, and not subject to change after a booking has been placed.

Session specifications may include, though not limited to, the Service Provider you choose to book; online or offline delivery; desired session date, time and length; deadline for first delivery; number of revisions and deadlines (for revisions and final delivery).

Musiversal may be forced to reschedule your session. In this event, you’ll be informed via email as soon as it is rescheduled, with further information about the rescheduling, namely why it happened and to which date and hour is the session rescheduled to.

Different, new or revised session specifications that are not included in the booked agreement may incur in additional costs. These costs shall be presented by Musiversal upon request.

4.4.4 Submission of material

Pre-session material may include, though not limited to: music sheet(s), audio file(s), midi file(s) and textual instructions.

You must submit your pre-session material at least 48 hours before the agreed session date and time. Failing to do so may result in the cancellation of your session.

4.4.5 Revisions

Revisions to the output of a Custom Session are subject to the session specifications, as agreed upon booking.

If you wish the output of a Custom Session to be reviewed further than the original agreement, that will incur in an extra cost, to be disclosed by Musiversal upon request.

4.4.6 Cancellations and refund policy

If you book and pay for a Custom Session, you can cancel with a full refund up to 5 days before the online session time or the offline first delivery deadline. Refunds typically take between 5 and 10 business days to arrive in your bank account and are returned with the payment details used for the original purchase.

If you cancel with less than 5-day notice, or if you book with less than 5 days advance of the required delivery date, you are not eligible to a refund, and we offer the option to postpone and reschedule the date for a suitable time agreed over email.

Failing to submit your materials 48 hours before the agreed session date and time may result in the cancellation of your session without the possibility of a refund. In this event, we offer the option to postpone and reschedule the date for a suitable time agreed over email.

Refunds are not granted after Musiversal completes the delivery of the service.

4.5 Musiversal® Post-production Bundle

4.5.1 Scope

Editing, mixing and mastering.

4.5.2 Editing

Editing is included in the bundle when post-producing orchestral pieces, and recordings have been produced by Musiversal Orchestras.

Editing is not included in the bundle when post-producing non-orchestral pieces or for orchestral recordings not produced by Musiversal Orchestras.

4.5.3 Mixing

Follows the Terms above on 4.1 Musiversal® Mixing, except for Revision and Cancellations and refund policy causes.

One mixing revision is included in the Post Production add-on.

4.5.4 Mastering

Follows the Terms above of Musiversal® Studio, except for the Cancellations and refund policy cause.

4.5.5 Validity

6 months validity starting from the date of purchase. If you are not able to schedule your sessions within 6 months, your booking or part of it will be changed from a product-specific booking into a non-refundable voucher with value of the original booking or part of it, that is eligible to use for any available Musiversal product, not stackable with any promotional discounts available.

4.5.6 Cancellations and refund policy

After purchasing a Post Production Bundle, you can cancel with a full refund up to 5 days before the online mixing session time or the offline first delivery deadline. Refunds typically take between 5 and 10 business days to arrive in your bank account and are returned with the payment details used for the original purchase.

If you cancel with less than 5-day notice, or if you book with less than 5 days advance of the required delivery date, you are not eligible for a refund, and we offer the option to postpone and reschedule the date for a suitable time agreed over email.

Failing to submit your materials 24 hours before the agreed session date and time may result in the cancellation of your session without the possibility of a refund.

Refunds are not granted after Musiversal completes the delivery of the service.

3. Musiversal® Studio

Applicable to all Musiversal® Studio services provided by Musiversal, including, but not limited to, recording sessions, pre-production and post-production sessions, delivered by Musiversal service providers. (Musiversal “Service Providers” include session musicians, producers, engineers, editors, transcribers, arrangers, and other staff).  Musiversal® Studio follows the music consulting model described above, despite the specificities described below.

Musiversal’s membership is a service that allows users to make payments in exchange for the provision of music consulting services that materialize in music production services using remote communication including live video and audio technologies, including, but not limited to, providing the user with an audio file or collection of audio files as the result of each session that is booked and executed.

3.1. Transactional modalities

The different purchasing options available on Musiversal Studio accounts.

It is not possible for the same user to simultaneously hold a membership and an on-demand account.

3.1.1 Membership

Upon subscribing to a Musiversal Studio membership plan you become a Studio Member, and agree to enroll in an automatically renewable and recurring payment plan, which amount depends on the pricing tier (plan) you chose to subscribe, and its renewal cycle type (monthly, yearly or others). Every payment will be translated into credits, as explored in clause 3.2 Credits.

In the case of a PayPal based monthly membership, the recurring payment will take place every 30 calendar days.

If a membership has been initiated based on an installment payment method other than monthly or yearly, the availability of the credits in the user account may be subject to each payment confirmation.

3.1.2 On-demand

The on-demand “Pay as you go” modality will provide you with the following benefits:

1. Access the Studio and purchase individual credits.

2. Book sessions with 24 hours advance.

3. Session deliverables available 24h after the session.

4. Files available for 14 days, counting from the session date. If you become a member, you may regain access to your files. File storage is defined in clause 3.5 Files handling.

3.1.3 Free Trial

Refer to clause 3.3 Free Trial

3.2 Credits

3.2.1 Definition

  1. A “credit” is the unit of value inside the Musiversal Studio.
  2. Each Musiversal Studio service corresponds to a single “credit” unit or multiple “credits” units.
  3. Any credits pertaining to a trial period, from referral campaigns, referral campaigns, promotional coupons or rolled over are added to your credits count.
  4. Credits can be used to book up to 30 slots at any given time.
  5. In the event of no active membership, all credits are permanently lost.

3.2.2 Credit rollover feature

  1. This feature is available for subscribers of all plans. Exceptions to this are: Studio 2 (or equivalent) and legacy yearly plans (bought before July 1, 2022).
  2. Credits rollover into your credits count if unused by the end of the billing cycle, according to the clause immediately above.
  3. Unused credits (not used for booking sessions) on plans without the rollover feature, will not rollover by the moment of a new payment, and will be lost.
  4. Rollover ability: the rollover of credits will occur when a new billing cycle starts, and the count of 6X the plan allowance has not yet been rolled over.
  5. The credits rollover feature is available from January 5, 2022 onwards. Payments of Musiversal Studio membership performed before this date are not eligible for the credits' rollover feature.
  6. Musiversal has the right to remove access to this feature at any time.

3.2.3 Upgrades and downgrades

  1. Upon upgrading or downgrading to a new plan, the rollover ability will be adjusted accordingly (6x the plan), with no effect on/ removal of existing credits.
  2. Upon downgrading a plan, if the number of existing credits exceeds the new rollover ability of the plan, then subsequent unused credits will not be rolled-over until the number of credits in your account is below the new plan ability.

3.2.4 Yearly plans

If on an Yearly Plan, you will gain instant access to the total amount of credits of the yearly plan you subscribe to.

3.2.5 Top-ups

1. Top-ups are standalone purchase of unit(s) of credit(s).

2. Cedits purchased as top-ups are stored in your account and follow the same rules as defined in clause 3.2.1 Definition.

3.2.6 Acquisition of services

Credits may be used to acquire services available as standalone services, such as 2. Musiversal® Orchestras and 4. Musiversal® Add-ons. These options are only available on certain transactional modalities (check clause 3.1).

In such event, Musiversal will deduct from your account the number of credits correspondent to the service acquired.

Orchestra shared sessions may be booked with credits on certain memberships. The number of credits necessary to book such sessions is fixed at the start of the subscription, and may be updated once all the account’s credits have been used.

3.3 Free Trial

Your Musiversal Studio membership may include a standard or a custom Free Trial period.

3.3.1 Standard Free Trial

The standard Free Trial is 14 days in duration and includes 1 free credit, to be used for booking a session.

Upfront payment is not required to enter the Free Trial. However, payment details are required upfront. At the end of the 14 days, Musiversal will automatically charge your payment card and enroll you into your chosen plan, constituting your first billing date. Upon payment, you will get immediate access to your plan’s session allowance. The charge will be equivalent to the amount shown during the sign-up process, corresponding to the cost of your chosen plan and considering any discounts applied due to coupon codes.

The Free Trial period includes 1 free credit. This credit is an offer from Musiversal to you, and it’s separate from your plan allowance. I.e.: if you book this session within your trial period, you will still get access to all sessions of your chosen plan allowance upon your first billing date.

This free credit has a booking validity of 14 days (i.e.: it is available for you to book a session within the 14 days of the Free Trial period). After which period, if not booked, will be lost, and not possible to redeem.

You may prefer not to wait a full 14 days until you have access to your full plan allowance. In this case, you can enroll early by going into your billing area and start your plan. If you decide to enroll into a plan before your Free Trial period ends, you will get immediate access to that plan’s session allowance, and you will be charged at that moment (rather than being charged at the end of the Free Trial period). If you are enrolled using a PayPal payment method, the system will require a few hours to process your payment and provide you with your plan’s session allowance.

If during the Free Trial you didn’t use your free credit, and you enroll early/ before your expected Free Trial end date, then that free credit will roll over, so that your allowance will be your plan allowance + 1 session.

3.3.2 Custom Free Trial

A custom Free Trial period may be granted to you by Musiversal, different from the standard Free Trial. Its specifications are as presented by Musiversal, via email.

3.3.3 Free Trial cancellation

To cancel your Free Trial, you must contact support before your trial ends, via email at support@musiversal.com, to properly guarantee the cancellation of your trial.

In the unlikely event that your cancellation has not been processed by the end of the Free Trial period, and your card is charged, you will be entitled to a refund. For more details, read our Refund Policy in clause 3.12.

3.3 Payments

The following Terms are an extension of the clause 1.10 Payments.

3.3.1 Renewable payment

Upon subscribing to a Musiversal Studio membershio plan, you are agreeing to pay an automatically renewable and recurring payment to Musiversal, depending on the pricing tier (plan) you chose to sign up to, and its renewal cycle (monthly or yearly).

In the case of a PayPal based monthly membership, the recurring payment will take place every 30 calendar days.

3.3.2 Promotions and discounts

Musiversal may offer discounted memberships, still subject to variation according to clause 3.1.

3.4 Information about your track and upload of materials

Depending on its nature, each session will have specific requirements presented to you during the booking process. Namely, how much time in advance you should upload your materials, as well as other technical and/or musical information.

Failing to adhere to the requirements may result in session time being spent with downloads, building DAW projects, printing scores, and other tasks.

3.5 Files handling

Depending on which option you select in the booking process, you’ll receive either the DAW session, or stems of every recorded take (in WAV or AIFF format, whichever you prefer). As a member, you'll receive all of your files no later than 24 hours after your session. Your files can be downloaded in your My Sessions area by clicking on the session and then selecting “Download files”; with files being downloaded in a single Zip folder.

Unexpected technical errors and human errors may prevent this from happening. Musiversal is committed to solving any files-handling technical errors.

Musiversal holds recorded files for up to 1 month, after which Musiversal does not guarantee accessibility to them anymore. If your subscription stops, you will lose access to your files in the platform.

Musiversal does not guarantee access to recorded files older than 1 month, and of cancelled memberships.

3.6 Management of your sessions

3.6.1 Re-scheduling of remote session

To re-schedule your session you must cancel it and book a new session. Read clause 3.6.2 Cancellation of remote session, and consider what happens when you cancel your session before or after the 48 hours period leading up to a session.

Musiversal may be forced to reschedule your session. In this event, you’ll be informed via email as soon as it is rescheduled, with further information about the re-scheduling, namely why it happened and to which date and hour is the session rescheduled to.

3.6.2 Cancellation of remote session

If your session is cancelled by Musiversal, your credit(s) may be re-credited to your account. Musiversal reserves the right of cancelling a session without previous notice, if one of the following events occur:

  1. Your submitted materials lie outside the scope of what recording sessions are stated to be within the definitions of our Terms of Use, namely regarding unfair/ misusage and prohibited practices, as outlined in clauses 3.10 and 3.11;
  2. Your pre-session materials are unworkable and therefore require significant improvement, for example by a producer;
  3. Other logistical reasons.

You can cancel any upcoming sessions in your “My Sessions” area.

When you cancel an upcoming session up to 48 hours before its starting time, it will be re-credited to your account automatically.

When you cancel an upcoming session with less than 48 hours to its starting time, it will not be re-credited to your account.

If you don’t cancel your session, it will take place as planned. In case of a non-attended session (user not showing up), the musician will carry out the recording in your absence. If the musician is unable to conduct the session during your absence, due to insufficient materials or instructions, then you will not be entitled to receive files and will not be re-credited for the session.

All bookings come with a 1-hour grace period. If you cancel a session less than 1 hour after booking, you will be re-credited.

3.7 Interruption of membership

Musiversal reserves the right to cancel or refuse the renewal of your membership at any time, upon notice.

3.7.1 Cancellation of membership

We hate to see you go, but if you need to cancel your account and end your membership, you can do so by following the cancellation instructions in the billing section of your profile.

When you cancel your membership, you will not be charged on your next billing date. Your membership will still be valid until the end of your billing period. That means your upcoming sessions will still be valid, and you can still book new sessions, until the end of your billing period. After your membership expires, you will no longer be able to use your credits to book sessions.

If on a yearly plan, cancellation of your account is also possible, and you will be eligible to a refund but only if you cancel within 60 days of purchase. Please see the Refund Policy for more details.

Please see clause 3.12 for additional information on Refund Policy. Downgrading and upgrading are also available. Please refer to clauses, respectively, 3.13 and 3.14 for additional information.

3.7.2 Termination and suspension

Musiversal may terminate your subscription or access to your account or all or any of our services immediately if you fail to pay the amount of your subscription on time.

3.8 Payment failure(s)

If your payment details expire, you will be notified by email.

If your billing date is reached, but your payment method fails, you will also be notified by email. Upon a failed billing payment, you will have 7 days to update your billing information. After 7 days, if your payment details have not been updated and a successful payment made, your membership will be cancelled. That means you will no longer be able to use your credits to book sessions and will need to resubscribe to continue using the service.

3.9 Musician availability

Upon subscribing to Musiversal’s membership, you acknowledge and agree that Musiversal’s musicians have a set availability and might be unavailable on certain schedules or dates.

In the rare and unfortunate event of an emergency, a musician may have to cancel his/her sessions. In such an event, Musiversal will do their utmost to accommodate your sessions in an alternative way. This may involve offering to record your sessions offline, offering session slots with the same session musician at a later date, or offering session slots with a different session musician at a later date.

3.10 Unfair use and misusage

Musiversal reserves the right to decline Studio sessions without further reasoning, and the right to suspend or terminate your membership and/or account, at any time, due to misuse of any type, such as, but not limited to:

  1. Sharing your account with third parties. This is strictly prohibited and will result in having the user permanently banned as well as the physical person that owns the account. Your account is for your personal use only;
  2. Using multiple email addresses to create multiple accounts in order to utilize the free session;
  3. Booking multiple sessions to perform the same work or to make revisions to an unreasonable extent.

Prior to any suspension, the user shall be made aware of any practice of unfair use or misuse and further consequences.

In the event that a session is completed and there has been an unnoticed breach of any of these terms in that session, the user shall not be entitled to use the audio file, or collection of audio files, that resulted from that session in any of the events outlined in clause 1.2 Transfer of rights within the music consulting services.

3.11 Prohibited and mandatory practices

Please refer to this article to understand better how Musiversal Studio sessions work, and this article for what can be achieved in a single session.

The service providers keep the right to decline hosting a recording session or delivering a performance that is fundamentally against their values, and/or physical integrity.

Musiversal reserves the right to decline Studio sessions without further reasoning, and the right to suspend or terminate your membership and/or account, at any time, due to malpractice of any type, such as, but not limited to:

Misbehavior. You must not insult, threaten, blackmail or harass Musiversal’s service providers during live sessions or over any other means of communication. In the event that happens, the user will be permanently banned, as well as the physical person that owns the account; Musiversal’s service providers are required to maintain professionalism and working politeness during sessions. In the extremely unlikely event that this doesn’t happen, we ask you to keep your cool and not reply or engage in any confrontation with the service provider, but rather report this back to support@musiversal.com. We will take over the situation and handle it accordingly.

Making use of the recording sessions to complete any of the practices outlined below. These are practices which are not allowed in the Musiversal Studio sessions:

  1. Record lyrics containing any segregation, discrimination, exclusion or oppressive content, such as but not limited to stereotyping, racist, sexist, xenophobic or hostile words;
  2. Record classical or contemporary music from historically or highly acclaimed composers;
  3. Record sounds (notes, effects or passages) for which the purpose is to produce virtual instruments and/ or sample libraries. A distinction on library production, namely between sample libraries and music libraries: recording to create the former is not allowed (sample library). Recording to create the latter is allowed (music library);
  4. Having Musiversal’s service providers co-composing, co-authoring or co-writing material that is subject to copyright, namely lyrics and main melodic themes. This does not include an improvised melody over a harmonic progression, such as a saxophone solo, for example;
  5. Record multiple instruments or multiple parts (or overdubs) in a single session. Common sense and flexibility are to be considered on a case-by-case scenario and some of these may be achieved, though it is not the default of how sessions work;
  6. Record more than 1 song/ piece in a single session. Except for cues, which the sum of all of them should not be bigger than 3 minutes in total.
  7. Request the musician to create arrangements (such as String Quartet or Horns Trio) during the session. For such service, the user should use our arrangement service. More information here.
  8. Record highly complex pieces that would be hard to sight-read and require the musician to study for hours.

You may request a Musiversal Custom Session to complete any work that falls under items b, c, d, e, f, g and h. See this article for more information.

In the event that a session is completed and there has been an unnoticed breach of any of these terms in that session, the user shall not be entitled to use the audio file, or collection of audio files, that resulted from that session in any of the events outlined in clause 1.2 Transfer of rights within the music consulting services.

3.12 Refund policy

Refunds typically take between 5 and 10 business days to arrive in your bank account and are returned to the account corresponding to the most recent details you have in the billing section of your account.

Musiversal does not provide refunds for periods within which users are inactive. For example, if you did not book or complete a session in the past 2 months, this does not entitle you to a refund.

Musiversal may also refuse a refund request if there is evidence of fraud, refund abuse, overdue payments or any other manipulative behavior by the user, such as, but not limited to the unfair use and misusage, and prohibited and mandatory practices, as stated, respectively, in clauses 3.10 and 3.11.

A refund on your most recent payment may result in the cancellation of your membership. In that case, you will no longer be able to use credits to book sessions or attend booked sessions.

Refund requests should be submitted to support@musiversal.com.

3.12.1 Refund of monthly plans

You are eligible for a full refund so long as you request the refund within 48 hours after your billing date and no sessions have been completed in the period between the billing date and the refund request.

3.12.2 Refund of yearly plans

You are eligible for a full refund so long as you request the refund within 30 days after your billing date and no sessions have been completed in the period between the billing date and the refund request.

3.13 Downgrading your membership plan

Downgrading will come into effect on your next billing date. That means for the remainder of your billing period, you will have access to the same benefits of your current plan, and upon your next billing date, you will be subscribed into the downgraded tier with the corresponding features and pricing of that tier.

After your first billing date on the downgraded plan, you are no longer entitled to those features which were provided on your previous plan. This may result in the immediate cancellation of any sessions which exceed your downgraded plan limits, and such cancellations will take place immediately upon your first billing date on the downgraded plan.

For example, if your previous plan awarded you 10 credits, and your downgraded plan awards you 5 credits, then when your downgrade comes into effect, you will only be entitled to a maximum of 5 credits.

Legacy plans (available until June 1, 2022) are not available to be chosen for a downgrade of a current plan.

3.14 Upgrading your membership plan

Upgrading your plan will take effect immediately upon upgrading. This means that when you upgrade, the credits’ allowance on the upgraded plan will be added to your current allowance.

When opting to upgrade, you will be subscribed into the upgraded tier with the corresponding features and pricing of that tier. And you will be charged the full amount of the upgraded plan price.

Legacy plans (available until June 1, 2022) are not available to be chosen for an upgrade of a current plan.

3.15 Messaging

  1. The content of messages should adhere to the expected user behavior as outlined in clause 1.13.
  2. Musiversal reserves the right to close the chat at any time.
  3. All conversations are stored by Musiversal.

3.16 Referral

Referring Musiversal is exclusive to third parties. If an event of self-referral is attempted, your referral will be immediately invalid and may result in the suspension or removal of your account.

Referral benefits will be awarded to all parties according to the campaign's specifications, as communicated by Musiversal.