Terms of use

Effective date: October 13, 2020

1. Acceptance of musiversal's Terms
All services provided by musiversal and/ or booked at musiversal.com or app.musiversal.com fall under musiversal's Terms of Use. Therefore, upon booking a session, the client, hereafter referred to as “you” / ”your”, is agreeing with musiversal's Terms of Use described below.

2. General Terms
The general terms apply to all services provided by musiversal.

2.1. Streaming
All musiversal shared recording sessions have audio and video live-streaming. We do, however, always prioritize the audio streaming over the video streaming. Meaning that, due to the nature of the material, video has a bigger delay than audio. The current solution in the best streaming services available around the world, is to delay the audio to match the video's lag. In our case, to be able to get instant feedback from the composer to our music producers and maestros, we choose not to delay the audio. Delaying the audio would make it look better, but it would also disrupt the recording with long pauses between takes, waiting for the streaming to go through. Either way, musiversal will always prioritize the recording of the music over the live-streaming feeds (audio and/ or video).

2.2. Audio rights ownership
You keep ownership of all your rights. Both copyright and recording rights are yours perpetually and worldwide. All musiversal recordings are 100% buyouts.musiversal reserves the right to use all musiversal recordings as data to train our music creation algorithm to improve the quality of all our final products.

2.3. Commercial audio usage
You have permission to use the recordings delivered by musiversal for commercial purposes without paying additional fees or royalties.

2.4.1. Syncing audio with images (orchestral sessions)
The recordings delivered by musiversal are cleared for syncing with images except for the recording sessions which are held in the UK territory, which are cleared for audio commercial release only. If you wish to use the music you recorded in London for image-syncing please get in touch with us at hello@musiversal.com.

2.5. Credits
musiversal must be credited in the credit section of a project, film, TV show, radio show, podcast, online platform video or audio post, or social media post upon the usage of music recorded at one of musiversal's sessions. Multiple ways of crediting musiversal are accepted, including but not limited to:
- Music Production by musiversal
- Music Recording by musiversal
- Strings by musiversal
- Orchestra by musiversal

When you share on social media, we kindly request you to tag our social media handles.
We really want to see, like, comment, share and support your great work!
Social handles:
- Facebook: wearemusiversal
- Instagram: wearemusiversal
- YouTube: musiversal (tag during video uploading, on “Video tags”)
- Twitter: wearemusiversal
- LinkedIn: musiversal
- TikTok: wearemusiversal
- Soundcloud: wearemusiversal
- Reddit: u/musiversal

2.6. Mixing and mastering service (post-production) revisions
If you would like musiversal’s engineers to make revisions or changes to the editing, mixing or mastering delivered, you must contact musiversal by email within 7 days from the first delivery date. After this period every delivery will be considered accepted.

2.7. Refund policy (orchestra sessions only)
We are proud of our products and services. This is why we offer a full money-back guarantee for all purchases made on our website. We guarantee a full refund whenever the outcome of a recording session does not meet High Quality standards as defined by the following criteria:
a) Failure to record one or more orchestral parts. The acceptable amount of parts is limited to one per instrument group. E.g.: Violin 1, Violin 2, Viola, Cello, Double Bass, Flute, Oboe, Clarinet, etc;
b) The musicians couldn't fix a problem which didn’t came from the sheet music/ scoring;
c) There are distortions on a wav file of a tracked instrument;

If any of the above is proved true, you are eligible for a full reimbursement. The money will be refunded to the original payment method you’ve used at checkout. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
In case of refund, we withdraw your rights to use the recordings done by musiversal.

2.8. Use of reviews
We hold the right of publishing clients' reviews and feedback of our services on our website and other communication media.

2.9. musiversal right
musiversal reserves the right to use its recordings for promotional purposes.

2.10. Technical requirements
These are the minimum technical requirements that you must consider having in your station(s), in order to receive the video and audio live-streams as prepared by our technical team:
Internet connection speed - Download 8mb/s
Processor - Dual Core 2Ghz or Higher (i3/i5/i7 or AMD equivalent)
RAM - 4Gb

3. Orchestral Services Terms (Orchestral Sessions only)

3.1. Booking date and time
The dates and times shown on our website are planned dates, which may be changed with prior notice. In such an event, all music is to be recorded at the next available recording session and you will be notified at the earliest convenience.

3.2. Planned sessions
If a session does not reach a minimum of 50% booking capacity, musiversal reserves the right to postpone it until demand is sufficient to book a new session.

3.3. Booked session validity
All sessions have 6 months validity, starting from the date of booking. If you are not able to schedule your recording sessions within 6 months, your booking will be changed from a product-specific booking into a voucher with value of the original booking that is eligible to use for any available musiversal product.
The reason for this term is that our orchestras, musicians and other music partners change, increase prices etc.

3.4. Booking postponing cost
After making a booking, you can request musiversal to postpone your session to a later time at no additional cost if the recording session date hasn't been announced by musiversal via email. If you wish to postpone your session to a later date by notifying musiversal after the announcement of the date of your session, a rescheduling cost equivalent to 100% of the amount of the session cost applies.

3.5. Score submissions
You must submit your scores at least 15 days before your recording session. If you are not able to submit the scores by then, musiversal will schedule your recording session to the next available date and a 50% postponing session fee will apply.

3.6. Score review
musiversal asks composers to submit the scores at least 15 days before the recording date in order to give our conductor time to review all the pieces that we will record. If any issues come up during the review process, we will have time to contact the composer to make any necessary changes. Note that if your orchestration is not well written, it will affect the recording outcome and it may not sound like VST or computer generated music.

3.7. Transcription and orchestration services
In the event that your booking includes the transcription, orchestration, arrangement or original composition of music, musiversal reserves the right to inform you of the deadline of the estimated delivery date of the services. Such information must be shared by musiversal prior to the booking if requested by you.

3.8. Recording ratios
In the pre-booking form, we’ll ask for you to tell us about your piece of music, to upload any files and scores you may have, and whether you’re able to write the scores yourself or if you need our help.
Once you’ve submitted the form, one of our executive producers will be in touch with you within 3 business days, to advise you on the most appropriate recording time to match the length and complexity of your music.
Based on historical averages, we also have a guideline below to express the typical relationship between the length of your piece of music and recording time required:

Budapest Strings and Prague Orchestra:
To record up to 1 minute of music, book a 12-minute session.
To record up to 2:30 minutes of music, book a 24-minute session.
To record up to 4 minutes of music, book a 36-minute session.
To record up to 5 minutes of music, book a 48-minute session.
To record up to 6 minutes of music, book a 1-hour session.
To record up to 12 minutes of music, book a 2-hour session.
To record up to 18 minutes of music, book a 3-hour session.
To record up to 24 minutes of music, book a 4-hour session.

Prague Strings:
To record up to 1 minute of music, book a 8-minute session.
To record up to 2 minutes of music, book a 15-minute session.
To record up to 3 minutes of music, book a 22-minute session.
To record up to 4 minutes of music, book a 29-minute session.
To record up to 5 minutes of music, book a 36-minute session.
To record up to 6 minutes of music, book a 42-minute session.
To record up to 8 minutes of music, book a 1-hour session.
To record up to 16 minutes of music, book a 2-hour session.
To record up to 25 minutes of music, book a 3-hour session.
To record up to 33 minutes of music, book a 4-hour session.​

London Strings:
To record up to 1 minute of music, book a 14-minute session.
To record up to 2 minutes of music, book a 21-minute session.
To record up to 3 minutes of music, book a 28-minute session.
To record up to 5 minutes of music, book a 42-minute session.
To record up to 6 minutes of music, book a 1-hour session.

These time settings are not linear. They are subject to change depending on the difficulty of each piece. If we find that your piece requires more recording time due to hard passages, or if you have not booked enough session time, we will hold your recording until enough recording time is booked. You can also email us, and we will advise you on the most adequate recording time.

3.9. Overdubbing
You can record overdubs in all of our recording sessions. For UK based sessions, a 200% of the whole session fee is applied for each overdub. For non-UK sessions, a 100% of your session fee applies for each overdub.

3.10. Physical recording session attendance
musiversal’s sessions are held remotely. However, for orchestral recording session bookings longer than 1 hour, musiversal accepts and welcomes your physical attendance in the recording session. We welcome you to the studio and into the control room where you can speak to the producer and the engineer. You will also be able to talk with the conductor and the musicians, keeping in mind the focus of the session, which is to deliver a high quality recording. Each recording session shorter than 1 hour can only be attended remotely.

3.11. Files handling
After the recording session we run a quality control on every session file. Only after then will we send the audio files and Pro Tools session to your email. This will be no later than 3 business days after the recording session (considering local bank holidays).

3.12. Cancellation of orchestral session
We offer a full refund for cancellation requests up to 14 days after purchase, on purchases done under TBD date agreements (E.g.: March TBD). We also offer full refund to purchases done under announced dates (E.g.: March 17th) when a booking has been done more than 30 days before the session (E.g: a purchase done before February 17th). If you purchase your session with an announced recording date (E.g.: March 17th) which is less than 30 days away from the time of purchase, you are not eligible for a cancellation refund.

3.13. Session time
Based on your scores, an executive producer will advise you on the optimal session length to book. It is not always the case that the allocated session length perfectly matches the time required to record your song. Therefore, we have a number of terms in place:

3.13.1. If a completely satisfactory result is achieved before the total time has elapsed, musiversal reserves the right to conclude the client’s session.
3.13.2. If the time booked by the client, as per musiversal’s recommendation, is elapsed during the recording session before the music has been fully recorded with a completely satisfactory result, musiversal guarantees that it will either extend the client’s recording session for the necessary time required to achieve a completely satisfactory result, or, if that is impossible on the day due to logistics, musiversal will repeat the entire recording session on the soonest available date. If the client is digitally present at the live-streaming, musiversal’s producer will ask the client which option is preferred, if both are possible. If the client is not digitally present at the live-streaming, musiversal will decide on which option to execute.
3.13.3. Extending the recording time during the recording session beyond the time that was initially booked will cost €30 per minute, which will be billed to the client before the delivery of the recording session files.
3.13.4. If the client booked a recording session length according to musiversal’s recommendation, and it was deemed unnecessarily long during the recording session, then musiversal will refund the client a monetary amount corresponding to the recording session time that was not used.
It’s understood in musiversal’s terms of use that ‘unnecessary booked time’ is all the time that exceeds 8 minutes after all the music that was intended to be recorded within the session has been completed, and a satisfactory result has been achieved - which is agreed by both the client and musiversal.

4. Subscription Services Terms - Remote Sessions

4.1. musiversal’s Subscription
musiversal’s subscription is a subscription service that allows users to make a monthly payment in exchange for the provision of music recording services using remote communication including live video and audio technologies, which the goal of providing the user with an audio file or collection of audio files as the result of each recording session that is booked and is executed. musiversal has the right to change the terms, including price and free trial duration at any time without notice.

4.2. Payments
Upon subscribing to musiversal’s subscription you are agreeing to paying an automatically renewable monthly recurring payment of $199 to musiversal paid on the moment of subscription and relative to the subsequent 28, 29, 30 or 31 days depending on the month. If you subscribed enjoying a free trial period you will be charged at the beginning of the first day after the free trial period. musiversal accepts credit cards, debit cards enabled for online purchases and PayPal and uses Wix payments and/or Stripe and/or PayPal to collect payments.
musiversal may offer discounted subscriptions, still subject to variation according to clause 4.1.

4.3. Information about your track
On the website booking screen, and also in your booking confirmation email, you will receive a link to add your session information and track files. This only takes a few minutes to complete, and we will ask you information including your track's BPM, bit depth, sample rate, an optional link to a reference track, a link for you to upload your music score and/or DAW session and finally any other additional details you may wish the artist to know. For every new track you start working on, or if you have any additional updates to your existing track (e.g. a different instrument-specific reference track), then you must submit this information at least 24 hours before the session.

4.4. Files handling
We’ll send you stems of every recorded take in WAV or AIFF format (whichever you prefer). You'll receive all of your files directly to your email inbox, via Google Drive, no later than 24 hours after your session.

4.5. Live streaming recording
Musiversal will automatically record all sessions on Zoom and the recordings will consist of video and audio from both the partner and the client, but excluding the audio output which contains the music audio signal. The resultant recording will include the video stream and audio, limited to the client’s and the musician’s voice, and non musical noises.

4.6. Cancellation of remote session
If you wish to cancel or reschedule your remote session, you must request so to hello@musiversal.com at least 24 hours before the session, otherwise the recording session will still go ahead in your absence.

4.7. Cancellation of subscription
musiversal reserves the right to cancel or not renew your subscription at any time upon email notice.
If you wish to cancel your subscription you can request so to hello@musiversal.com.
If you cancel your membership during the regular monthly billing period, you will not be charged for the new billing period. Your subscription will still be valid until the end of your monthly subscription period. That means your upcoming sessions will still be valid, and you can still book new sessions until the end of your subscription month. After your subscription month expires, you will no longer be able to book recording sessions and any sessions scheduled beyond your subscription end date will be cancelled.

4.8. Account delinquency
musiversal reserves the right to terminate your membership at any time if the account has overdue payments.

4.9. Musician availability
Upon subscribing to musiversal’s subscription you acknowledge and agree that musiversal’s musicians have a set availability and might be unavailable on certain schedules or dates.

4.10. Unfair use
musiversal’s subscription service includes unlimited recording sessions. However, musiversal reserves the right to terminate your subscription in specific situations:
- In case multiple sessions are booked to perform the same work or to make revisions or to an unreasonable extent.
- In case multiple sessions are booked to produce a project or an array of projects whose scale and number of required sessions surpass what is a reasonable usage.

4.11. Prohibited and mandatory practices
Upon subscribing to musiversal’s subscription you are agreeing to the following terms:
- Your account is for your personal use only. Sharing your subscription account with third parties is strictly prohibited and will result in having the user permanently banned as well as the physical person that owns the account.
- musiversal’s musicians are required to maintain professionalism and working politeness during recording sessions. You must not insult, threaten, blackmail or harass musiversal’s musicians during live sessions. In the event that happens, the user will be permanently banned as well as the physical person that owns the account.

Privacy Policy

General Data Protection Regulation Act (GDPR)

CONTACT INFORMATION

If you have questions or comments about this Privacy Policy, please contact us at:
Musiverse.lda (musiversal)
Rua Principal 21, Rojão Pequeno
3440-226 Santa Comba Dão
Portugal

Data Protection Officer: André Miranda
Email: hello@musiversal.com

INTRODUCTION

musiversal respects the privacy of our users (“user” or “you”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (musiversal.com or app.musiversal.com), including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Site.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Effective date” date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site, and you waive the right to receive specific notice of each such change or modification.

You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Site after the date such revised Privacy Policy is posted.

COLLECTION OF YOUR INFORMATION

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

Personal Data
Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the Site or when you choose to participate in various activities related to the Site such as online chat and message boards. You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using certain features of the Site.

Session streaming data

Live video streaming of your recording session(s).

Derivative Data
Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site. If you use our mobile application, this information may also include your device name and type, your operating system, your phone number, your country, your likes and replies to a post, and other interactions with the application and other users via server log files, as well as any other information you choose to provide.

Financial Data
Financial information, such as data related to your payment method (e.g. valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processors, PayPal and Stripe, and you are encouraged to review their privacy policy and contact them directly for responses to your questions.

Mobile Device Data
Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the Site from a mobile device.

Third-Party Data
Information from third parties, such as personal information or network friends, if you connect your account to the third party and grant the Site permission to access this information.

Data From Contests, Giveaways, and Surveys
Personal and other information you may provide when entering contests or giveaways and/or responding to surveys.

USE OF YOUR INFORMATION

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

Administer sweepstakes, promotions, and contests.
Assist law enforcement and respond to subpoena.
Compile anonymous statistical data and analysis for use internally or with third parties.
Create and manage your account.
Deliver targeted advertising, coupons, newsletters, and other information regarding promotions and the Site to you.
Email you regarding your account or order.
Enable user-to-user communications.
Fulfill and manage purchases, orders, payments, and other transactions related to the Site.
Generate a personal profile about you to make future visits to the Site more personalized.
Increase the efficiency and operation of the Site.
Monitor and analyze usage and trends to improve your experience with the Site.
Notify you of updates to the Site.
Offer new products, services and/or recommendations to you.
Perform other business activities as needed.
Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
Process payments and refunds.
Request feedback and contact you about your use of the Site.
Resolve disputes and troubleshoot problems.
Respond to product and customer service requests.

Adherent to the GDPR principle of limitation of purpose, we only use your data to the above mentioned purposes through the period of time through which these actions take place.

DISCLOSURE OF YOUR INFORMATION

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.

Third-Party Service Providers
We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Marketing Communications
With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.

Interactions with Other Users
If you interact with other users of the Site, those users may see your name, profile photo, and descriptions of your activity, including sending invitations to other users, chatting with other users, liking posts and following blogs.

Online Postings
When you post comments, contributions or other content to the Site, your posts may be viewed by all users and may be publicly distributed outside the Site in perpetuity.

Third-Party Advertisers
We may use third-party advertising companies to serve ads when you visit the Site. These companies may use information about your visits to the Site and other websites that are contained in web cookies in order to provide advertisements about goods and services of interest to you.

Affiliates
We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.

Business Partners
We may share your information with our business partners to offer you certain products, services or promotions.

Social Media Contacts
If you connect to the Site through a social network, your contacts on the social network will see your name, profile photo, and descriptions of your activity.

Other Third Parties
We may share your information with advertisers and investors for the purpose of conducting general business analysis. We may also share your information with such third parties for marketing purposes, as permitted by law.

Sale or Bankruptcy
If we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity. If we go out of business or enter bankruptcy, your information would be an asset transferred or acquired by a third party. You acknowledge that such transfers may occur and that the transferee may decline honor commitments we made in this Privacy Policy.

We are not responsible for the actions of third parties with whom you share personal or sensitive data, and we have no authority to manage or control third-party solicitations. If you no longer wish to receive correspondence, emails or other communications from third parties, you are responsible for contacting the third party directly.

TRACKING TECHNOLOGIES

Cookies and Web Beacons
We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. When you access the Site, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site. You may not decline web beacons. However, they can be rendered ineffective by declining all cookies or by modifying your web browser’s settings to notify you each time a cookie is tendered, permitting you to accept or decline cookies on an individual basis.

Internet-Based Advertising
Additionally, we may use third-party software to serve ads on the Site, implement email marketing campaigns, and manage other interactive marketing initiatives. This third-party software may use cookies or similar tracking technology to help manage and optimize your online experience with us. For more information about opting-out of interest-based ads, visit the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.

Website Analytics
We may also partner with selected third-party vendors to allow tracking technologies and remarketing services on the Site through the use of first party cookies and third-party cookies, to, among other things, analyze and track users’ use of the Site, determine the popularity of certain content and better understand online activity. By accessing the Site, you consent to the collection and use of your information by these third-party vendors. You are encouraged to review their privacy policy and contact them directly for responses to your questions. We do not transfer personal information to these third-party vendors. However, if you do not want any information to be collected and used by tracking technologies, you can visit the third-party vendor or the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.

You should be aware that getting a new computer, installing a new browser, upgrading an existing browser, or erasing or otherwise altering your browser’s cookies files may also clear certain opt-out cookies, plug-ins, or settings.

THIRD-PARTY WEBSITES

The Site may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Site, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties, including other sites, services or applications that may be linked to or from the Site.

SECURITY OF YOUR INFORMATION

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.

POLICY FOR CHILDREN

We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided above.

CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online.

OPTIONS REGARDING YOUR INFORMATION

Account Information
You may at any time review or change the information in your account or terminate your account by logging into your account settings and updating your account, or by contacting us using the contact information provided above.

Other
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.

Emails and Communications
If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by noting your preferences at the time you register your account with the Site by logging into your account settings and updating your preferences, or by contacting us using the contact information provided above.

If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly.