<h2 id="general" class="headline">1. General Terms</h2>
All services provided by Musiversal&reg; and/ or booked at musiversal.com, app.musiversal.com or studio.musiversal.com fall under Musiversal's Terms of Use. Therefore, upon using Musiversal&rsquo;s services, the client, hereafter also referred to as &ldquo;you&rdquo;, &rdquo;your&rdquo;, &ldquo;user&rdquo; or &ldquo;users&rdquo;, is agreeing with Musiversal's Terms of Use described below.
Musiversal&reg; provides you an innovative and disruptive form of music consulting services, giving you around-the-clock access to award-winning session musicians, vocalists, producers, and mixing &amp; mastering engineers, under one simple membership. Our hand-picked roster of artists means you will be granted access to top-of-the-line know-how and advice in music and can have your own production studio working for you, whenever you need them. Connect, collaborate and create in real time and bring your tracks to life.
The Musiversal&reg; business model is based on the provision of music consulting services, giving you access to musicians, vocalists, producers, and mixing &amp; mastering engineers that will help you to fill in the gaps in your songs where you&rsquo;re missing theoretical know-how, the skill set or personal network. We&rsquo;re simply here to help facilitate you in producing your best music yet, giving you access to a wide range of music consulting services.
Musiversal&reg; Orchestras, Musiversal&reg; Studio and Musiversal&reg; Add-ons follows the music consulting model described above.
The general terms are applicable to all services provided by Musiversal.
Musiversal has the right to change these terms, without prior notice. When making changes, Musiversal will update these terms on the website, and we will also specify the date of the last update.
The Musiversal trademark is owned and operated by Musiverse, Lda., a Portuguese company with tax number 514936690, and registered office at Rua Principal, n&ordm; 21, Roj&atilde;o Pequeno, Viseu, Santa Comba D&atilde;o, 3440 - 226 Pinheiro de &Aacute;zere, Portugal.
1.1 Live streaming
1.1.1 Live streaming specifications
All Musiversal sessions have audio and video live streaming. We do, however, always prioritize the audio streaming over the video streaming. Meaning that, due to the nature of the material, video has a bigger delay than audio. The current solution, in the best streaming services available around the world, is to delay the audio to match the video's lag. In our case, to be able to get instant feedback from the composer to our musicians, music producers and maestros, we choose not to delay the audio. Delaying the audio would make it look better, but it would also disrupt the recording with long pauses between takes, waiting for the streaming to go through.
Musiversal will always prioritize the recording of the music over the live streaming feeds (audio and/ or video).
1.1.2 Live streaming recording
Musiversal records all Zoom sessions from Musiversal Studio sessions. These recordings include video from the client, the client&rsquo;s and musician&rsquo;s voices (if applicable), as well as nonmusical sounds. These recordings don&rsquo;t include audio output from the service provider, which contains the music audio signal.
Musiversal records some Zoom sessions from Musiversal Orchestral sessions. These recordings include video from the client, audio output from the service provider (which contains the music audio signal), the client&rsquo;s and musician&rsquo;s voices (if applicable), as well as nonmusical sounds.
1.2 Transfer of rights within the music consulting services
By subscribing to Musiversal and/ or recording your music with us, you declare that you hold all the necessary rights and licenses to authorize the performance and recording of the music.
The Musiversal business model is based on the provision of music consulting services described above. In the context of the provision of our services, we may be transferring the ownership over sound recording rights. Sound recording rights are defined under the terms of the Portuguese Copyright and Related Rights Code, enacted by Decree-Law 63/85, of 14 March. These rights are originally owned by Musiverse, Lda., who partially transfers them to the client as a result of our music consulting services.
The following economic rights are transferred to you, on a worldwide basis:
a) The right to reproduce the recording, directly or indirectly, temporarily or permanently, in whole or in part, by any means and in any form;
b) The right to distribute copies of the recording to the public;
c) The right to make the recording available to the public, by wire or wireless means, in such a way as to make it accessible to any person from the place and at the time chosen by him/her;
d) The right to communicate the recording to a public absent or present at the place where the communication originates;
e) The right to copy, alter and/ or edit the recording.
The abovementioned transfer of the sound recording rights occurs once our music consulting service is concluded and you receive the files and a signed copy of these terms and conditions or any other document held by Musiversal as relevant.
1.3 Commercial audio usage
You have permission to use the recordings delivered by Musiversal for commercial purposes without paying additional fees or royalties under these Terms and limited to clause 1.2, above.
1.4 Rights clearance
1.4.1 Rights waiver
Musiversal and Musiversal&rsquo;s musicians waive all rights in favor of the user for any audio files resulting from any Musiversal recording sessions. Musiversal declares that it is fully entitled to waive the rights as it was allowed by the musicians in a written and signed contract to do so without any limitations, universally and perpetually.
If you need a custom full buyout rights waiver, reach out to us at <a href="mailto:support@musiversal.com">support@musiversal.com</a>. In this email, state the name of the song/track in question, and the names of the Musiversal musicians with whom you recorded said song/track.
1.4.2 Syncing audio with images
The recordings delivered by Musiversal are cleared for syncing with images perpetually and worldwide without need to pay Musiversal any additional fees.
The only exception to the paragraph above are UK based Orchestral (ensembles) recording sessions, as exclusively described in clause 2. Orchestras. If you wish to use the music you recorded in UK based Orchestral (ensembles) recording sessions for image-syncing please get in touch with us at <a href="mailto:support@musiversal.com">support@musiversal.com</a>.
1.5 Credits
We request that you credit Musiversal recordings/productions everywhere you publish your music.
Crediting is compulsory when songs or tracks that use Musiversal recordings are submitted for awards.
We kindly recommend that you use the following structure:
<ul>
<li style="font-weight: 400;" aria-level="1">Vocals - Jacob Khalil (via Musiversal)</li>
<li style="font-weight: 400;" aria-level="1">Cello - Joe Zeitlin (via Musiversal)</li>
<li style="font-weight: 400;" aria-level="1">Drums - Nate Barnes (via Musiversal)</li>
<li style="font-weight: 400;" aria-level="1">Mastering - Luiz Tornaghi (via Musiversal)</li>
<li style="font-weight: 400;" aria-level="1">Strings - Prague Orchestra (via Musiversal)</li>
<li style="font-weight: 400;" aria-level="1">I.e. Instrument/ Service - Artist Name (via Musiversal)</li>
</ul>
In the case of music department credits, such as in the film industry, Musiversal should be credited according to industry standards.
1.5.1 Special crediting procedures
Lynsey Tibbs may not be named in any publicly released song title, i.e. "Song name feat. Lynsey Tibbs". However, Lynsey can be credited as a Musiversal session musician as "Lynsey" only. When crediting, please credit "Vocals - Lynsey (via Musiversal)".
Ben Botfield may not be mentioned or credited in any released song or track. When crediting, please credit &ldquo;Vocals via Musiversal&rdquo;.
Clare Dove may not be mentioned or credited in any released song or track. When crediting, please credit "Vocals via Musiversal".
Harry Osborne may not be mentioned or credited in any released song or track. When crediting, please credit "Vocals via Musiversal".
Marta Garrett may not be named in any publicly released song title, i.e. "Song name feat. Marta Garrett". However, Marta should be credited as a Musiversal session musician as usual. When crediting, please credit "Vocals - Marta Garrett (via Musiversal)".
Ruth Royall may not be named in any publicly released song title, i.e. "Song Name feat. Ruth Royall", unless you have explicit permission from her record label. Ruth may be credited as a Musiversal session musician as usual. When crediting, please credit "Vocals - Ruth Royall (via Musiversal)".
Tee Webb may not be named in any publicly released song title, i.e. "Song name feat. Tee Webb", unless you have the explicit permission from his record label. Tee may be credited as a Musiversal session musician as usual. When crediting, please credit "Vocals - Tee Webb (via Musiversal)".
1.5.2 Crediting on social media
When you share your music on social media, we kindly request that you tag our social media handles. We really want to see, like, comment, share and support your great work! Social handles:
<ul>
<li style="font-weight: 400;" aria-level="1">Facebook: wearemusiversal</li>
<li style="font-weight: 400;" aria-level="1">Instagram: wearemusiversal</li>
<li style="font-weight: 400;" aria-level="1">YouTube: Musiversal (tag during video uploading, on &ldquo;Video tags&rdquo;)&nbsp;</li>
<li style="font-weight: 400;" aria-level="1">Twitter: wearemusiversal</li>
<li style="font-weight: 400;" aria-level="1">LinkedIn: Musiversal</li>
<li style="font-weight: 400;" aria-level="1">TikTok: wearemusiversal</li>
<li style="font-weight: 400;" aria-level="1">Soundcloud: wearemusiversal</li>
<li style="font-weight: 400;" aria-level="1">Reddit: u/musiversal</li>
</ul>
1.6 Use of reviews
Musiversal reserves the right of publishing clients' reviews and feedback of our services on our website and other communication media. Whenever possible, Musiversal will notify you beforehand as well communicate you the terms and limits of such disclosure. Data subject rights shall be strictly observed, per the EU General Data Protection Regulation (Regulation (EU) 2016/679 of the Parliament and the Council of 27 April 2016) and Law no. 58/2019, which ensures the implementation of said Regulation in Portugal.
1.7 musiversal usage
Musiversal reserves the right to use musical recordings for promotional purposes, as well as for machine learning purposes and training of music creation algorithms to improve the quality of all our final products.
Musiversal will request your permission before using any material on a public promotional campaign.
These are the minimum technical requirements that you must consider having in your station(s), in order to receive the video and audio live-streams as prepared by our technical team:
Internet connection speed - Download 8mb/s
Processor - Dual Core 2Ghz or Higher (i3/i5/i7 or AMD equivalent)
RAM - 4Gb
1.9 Recording non-original material
Recording non-original material, i.e. using Musiversal session musicians to record &ldquo;covers&rdquo;, is possible. However, the intended and eventual use of the recorded material falls solely under the responsibility of the user. The materials that result from such recordings must comply with, and are not limited to, copyright laws, where they are applicable.
Musiversal will not be liable in the event of a copyright dispute raised by the copyrights' owner(s). The user warrants full compliance with the applicable copyright laws and regulations, fully unburdening either Musiversal and the session musicians from any further eventual dispute in such regard.
Refer to clause 3.11 for provisions regarding the recording of works from historically and acclaimed composers.
1.10 Payments
1.10.1 Payment method
Musiversal accepts credit cards and debit cards managed by our payments' provider, STRIPE, as well as PayPal payments. Please refer to our payment service providers&rsquo; privacy policy as well as Musiversal privacy policy, per the URL: <a href="https://www.musiversal.com/privacy-policy">https://www.musiversal.com/privacy-policy</a>
1.10.2 VAT
As a general rule, our services are subject to VAT at the rate of 23% currently in force in Portugal. Notwithstanding, depending on the nature of the acquirer of the service (I.e.: a taxable entity) or its country of residence, the assessment of Portuguese VAT may not be required. However, some taxes, including but not limited to VAT, may be levied per the applicable tax framework, depending on the service at stake. Further charges may apply, depending on the payment provider. Further, services not included on the relevant agreement shall be charged and invoiced separately. Tax implications on your country of residence should be assessed locally.
1.10.3 Promotional discounts and codes
It is not possible to accumulate more than one promotional discount on the same single payment or recurring payment (I.e.: a Musiversal Studio membership plan).
When using a promotional code, please note that:
<ol>
<li style="font-weight: 400;" aria-level="1">If the shown price already includes a discount (for example on Black Friday deals or Yearly Musiversal Studio plans), it is not possible to accumulate with another promotional discount.</li>
<li style="font-weight: 400;" aria-level="1">Promotional codes must be placed before placing the order and cannot be applied after the order.</li>
<li style="font-weight: 400;" aria-level="1">Some promotional codes may only apply to certain types of users, for example: first-time users.</li>
<li style="font-weight: 400;" aria-level="1">For recurring payments, and in the events of upgrading or downgrading your membership, the discount applied previously won&rsquo;t apply into the new billing cycle, or plan.</li>
</ol>
1.10.4 Currency
All services shall be invoiced in USD (United States Dollars), at the currency rate in force on the date of the service provision. Conversion fees may apply.
1.11 Privacy Policy
Musiversal&rsquo;s Privacy Policy is available at <a href="https://www.musiversal.com/privacy-policy">https://www.musiversal.com/privacy-policy</a>
1.12 Governing Law&nbsp;
These terms and conditions shall be governed by and construed and interpreted in accordance with the Portuguese Laws. Any action arising from these Terms shall be resolved with resort to the Portuguese Courts, with express waiver of any other.
1.13 User behavior
Verbal and textual communication on Musiversal should be positive and constructive.
Musiversal condemns bullying, harassment, and hate speech towards others. Rude, abusive, improper or violent language or messages will not be tolerated and may result in the suspension or removal of your account.
You undertake not to discriminate against anyone based on gender, race, age, religious affiliation, sexual orientation and you acknowledge that such discrimination may result in the suspension or removal of your account.

General Terms

<h2 id="orchestras">2. Musiversal&reg; Orchestras</h2>
Applicable to all orchestral services provided by Musiversal, by means of remote and on-site recording sessions with orchestral ensembles. Musiversal&reg; Orchestras follows the music consulting model described above, despite the specificities described below.
2.1 Booking date and time
The dates and times shown on our website are planned dates, which may be changed with prior notice. In such an event, all music is to be recorded at the next available recording session, and you will be notified at the earliest convenience.
2.2 ​Planned sessions
If a session does not reach a minimum of 50% booking capacity, Musiversal reserves the right to postpone it until demand is sufficient to book a new session.
2.3 Booked session validity
All sessions have 6 months validity, starting from the date of booking. If you are not able to schedule your recording sessions within 6 months, your booking will be changed from a product-specific booking into a non-refundable voucher with value of the original booking that is eligible to use for any available Musiversal product, not considering any promotional discounts available.
2.3.1 Marketing campaigns
Bookings may have a longer validity, when explicitly announced in their respective marketing campaigns. For example: the Black Friday deals, which bookings have a 12 months validity.
2.4 Booking postponing cost
After making a booking, you can request Musiversal to postpone your session to a later time at no additional cost if the recording session date hasn't been announced by Musiversal via email. The same applies if Musiversal, for any relevant reason, inter alia, specified above under 2.2, postpones the relevant session. If you wish to postpone your session to a later date by notifying Musiversal after the announcement of the date of your session, a rescheduling cost equivalent to 100% of the amount of the session cost applies.
2.5 Score submissions
You must submit your scores at least 15 days before your recording session. If you are not able to submit the scores by then, Musiversal will schedule your recording session to the next available date and a 50% postponing session fee will apply.
2.6 Score review
Musiversal asks users to submit the scores at least 15 calendar days before the recording date in order to give our conductor time to review all the pieces that we will record. If any issues come up during the review process, we will have time to contact the user to make any necessary changes. Note that if your orchestration is not well written, it will affect the recording outcome, and you shall be fully responsible for it.
2.7 Add-on pre-production orchestration services
In the event that your booking includes the transcription, orchestration, arrangement or original composition of music, Musiversal reserves the right to inform you of the deadline of the estimated delivery date of the services. Such information must be shared by Musiversal prior to the booking if requested by you.
Refer to item 4 - Musiversal&reg; Add-ons, for more information.
2.8 Recording ratios
In the pre-booking form, we&rsquo;ll ask for you to tell us about your piece of music, to upload any files and scores you may have, and whether you&rsquo;re able to write the scores yourself or if you need our help. Writing services may be available at the user request. Musiversal represents and warrants that no recording or further use with third parties of said material shall occur.
Once you&rsquo;ve submitted the form, one of our Executive Producers will email you to advise you on the most appropriate recording time to match the length and complexity of your music.
Based on historical averages, we also have a guideline below to express the typical relationship between the length of your piece of music and recording time required:
2.8.1 Budapest Strings and Prague Orchestra:
To record up to 1 minute of music, book a 12-minute session.
To record up to 2:30 minutes of music, book a 24-minute session.
To record up to 4 minutes of music, book a 36-minute session.
To record up to 5 minutes of music, book a 48-minute session.
To record up to 6 minutes of music, book a 1-hour session.
To record up to 12 minutes of music, book a 2-hour session.
To record up to 18 minutes of music, book a 3-hour session.
To record up to 24 minutes of music, book a 4-hour session.
2.8.2 Prague Strings:
To record up to 1 minute of music, book a 8-minute session.
To record up to 2 minutes of music, book a 15-minute session.
To record up to 3 minutes of music, book a 22-minute session.
To record up to 4 minutes of music, book a 29-minute session.
To record up to 5 minutes of music, book a 36-minute session.
To record up to 6 minutes of music, book a 42-minute session.
To record up to 8 minutes of music, book a 1-hour session.
To record up to 16 minutes of music, book a 2-hour session.
To record up to 25 minutes of music, book a 3-hour session.
To record up to 33 minutes of music, book a 4-hour session.
These time settings are not linear. They are subject to change depending on the difficulty of each piece. If we find that your piece requires more recording time due to hard passages, or if you have not booked enough session time, we will hold your recording until enough recording time is booked. You can also email us at <a href="mailto:hello@musiversal.com">hello@musiversal.com</a>, and we will advise you on the most adequate recording time.
2.9 Overdubbing
You can record overdubs in all of our recording sessions. For UK based sessions, a 200% of the whole session fee is applied for each overdub. For non-UK sessions, a 100% of your session fee applies for each overdub.
2.10 Physical recording session attendance
Musiversal&rsquo;s sessions are held remotely. However, for orchestral recording session bookings longer than 1 hour, Musiversal accepts and welcomes your physical attendance in the recording session. We welcome you to the studio and into the control room where you can speak to the producer and the engineer. You will also be able to talk with the conductor and the musicians, keeping in mind the focus of the session, which is to deliver a high-quality recording. Each recording session shorter than 1 hour can only be attended remotely.
2.11 File handling
After the recording session, we send the Pro Tools session to your email. This will be no later than 3 business days after the recording session (considering local bank holidays). Stems delivery is available at cost.&nbsp;
2.12 Cancellation of orchestral session
We offer a full refund for cancellation requests up to 14 calendar days after purchase, on purchases done under TBD date agreements (E.g.: March TBD). We also offer full refund to purchases done under announced dates (E.g.: March 17th) when a booking has been done more than 30 days before the session (E.g: a purchase done before February 17th). If you purchase your session with an announced recording date (E.g.: March 17th) which is less than 30 days away from the time of purchase, you are not eligible for a cancellation refund. Thus, the refund shall always depend on the relevant advance from the date of the orchestral sessions.
2.13 Session time
Based on your scores, an Executive Producer will advise you on the optimal session length to book. It is not always the case that the allocated session length perfectly matches the time required to record your song. Therefore, the following is to be considered:
<ol>
<li style="font-weight: 400;" aria-level="1">If a completely satisfactory result is achieved before the total time has elapsed, Musiversal reserves the right to conclude the client&rsquo;s session.</li>
<li style="font-weight: 400;" aria-level="1">If the time booked by the client, as per Musiversal&rsquo;s recommendation, is elapsed during the recording session before the music has been fully recorded with a completely satisfactory result, Musiversal guarantees that it will either extend the client&rsquo;s recording session for the necessary time required to achieve a completely satisfactory result, or, if that is impossible on the day due to logistics, Musiversal will record the missing music on the soonest available date. If the client is digitally present at the live streaming, Musiversal&rsquo;s producer will ask the client which option is preferred, if both are possible. If the client is not digitally present at the live streaming, Musiversal will decide on which option to execute.</li>
<li style="font-weight: 400;" aria-level="1">Extending the recording time during the recording session beyond the time that was initially booked will cost $30 per minute, which will be billed to the client before the delivery of the recording session files.</li>
<li style="font-weight: 400;" aria-level="1">If the client booked a recording session length according to Musiversal&rsquo;s recommendation, and it was deemed unnecessarily long during the recording session, then Musiversal will refund the client a monetary amount corresponding to the session time that was not used. It&rsquo;s understood in Musiversal&rsquo;s Terms of Use that &lsquo;unnecessary booked time&rsquo; is all the time that exceeds 8 minutes after all the music that was intended to be recorded within the session has been completed, and a satisfactory result has been achieved - which is agreed by both the client and Musiversal.</li>
</ol>
2.14 Orchestral Post-production service
Orchestral Post-Production is entirely done offline and includes Editing, Mixing and Mastering.
2.14.1 Pricing
Prices shown on the website are per minute of actual music, considering the number of (whole) minutes that your full song has. For example: 00:35 minutes of music = select 1; 2:27 minutes of music = select 3; 6:43 minutes of music = select 7.
2.14.2 Exclusivity
This service is exclusive to orchestral recordings produced by Musiversal.
You can add extra tracks of other individual instruments, that are part of your song but were not recorded in a Musiversal orchestra session. Example: Session with the Prague Strings + piano tracks + vocal tracks. Each extra track will be charged separately and individually (e.g.: Left and Right tracks counting individually as two tracks). Extra tracks are not subject to editing by the Musiversal engineer.
2.14.3 Revisions
Post-production includes 1 revision.
If you would like Musiversal&rsquo;s engineer to make revisions or changes to the editing, mixing or mastering delivered, you must request it by email within 7 days from the first delivery date. After this period, every delivery will be considered accepted. If you&rsquo;d like extra revisions, a 50% fee of the initial cost will apply per revision request.
2.14.4 Delivery
Post-production is delivered in 3 audio formats: 48 kHz/24 bit, 44.1 kHz/16 bit and Mp3.
2.15 Refund policy
We guarantee a full refund whenever the outcome of an orchestral recording session does not meet High-Quality standards as defined by the following criteria:
<ol>
<li style="font-weight: 400;" aria-level="1">Failure to record one or more orchestral parts. The acceptable amount of parts is limited to one per instrument group. E.g.: Violin 1, Violin 2, Viola, Cello, Double Bass, Flute, Oboe, Clarinet, etc;</li>
<li style="font-weight: 400;" aria-level="1">The musicians couldn't fix a problem which didn&rsquo;t come from the sheet music/ scoring;</li>
<li style="font-weight: 400;" aria-level="1">There are distortions on a wav file of a tracked instrument;</li>
</ol>
If any of the above is proved true, you are eligible for a full refund. Refunds typically take between 5 and 10 business days to arrive in your bank account and are returned with the payment details used for the original purchase.
Musiversal may refuse a refund request if there is evidence of fraud, refund abuse, or any other manipulative behavior by the user or failure to comply with Musiversal instructions resulting directly in the lacklustre of quality of the session.
In case of refund, we withdraw your rights to use the orchestral recordings done by Musiversal, revoking clauses 1.3 and 1.4.

Musiversal® Orchestras

Musiversal® Studio

<h2 id="post-production">4. Musiversal&reg; Add-ons</h2>
Add-on services are paid at the moment of booking, and not included in any membership. Musiversal&reg; Add-ons follows the music consulting model described above, despite the specificities described below.
4.1 Mixing
Musiversal provides an &lsquo;offline + online&rsquo; Mixing service, with both &lsquo;online&rsquo; and &lsquo;offline&rsquo; revisions.
The Online Mixing includes a 60 minutes meeting at the end of the session to finish the work. Attending this session is not mandatory, but rather an option to listen to the mix before receiving the &ldquo;for approval&rdquo; mixed work (4.1.3.1). The work will be deemed as completed and ready for approval by the end of the session.
4.1.1 Materials submission
You will be able to submit your materials upon hiring the Mixing service. You must submit one of the following materials, up to 48 hours before the booked day/ hour:
<ol>
<li style="font-weight: 400;" aria-level="1">Pro Tools Session;</li>
<li style="font-weight: 400;" aria-level="1">Logic Session;</li>
<li style="font-weight: 400;" aria-level="1">Individual tracks, all exported starting at the correct beat;</li>
</ol>
4.1.2 Deliverables
Mixing deliverables are done in two phases:
<ol>
<li style="font-weight: 400;" aria-level="1">One WAV file for your approval of the service, and after each revision request;</li>
<li style="font-weight: 400;" aria-level="1">Upon approval of a final version: Mix, A Cappella, Instrumental (Instruments only), and BG (Instruments + Backing Vocals);</li>
</ol>
An extra deliverable is available at cost, including Stems Mix or Radio Edit Mix (no swear words, a smaller version, or louder vocals).
4.1.3 Revisions
Musiversal&reg; Mixing service includes:
<ol>
<li style="font-weight: 400;" aria-level="1">One &lsquo;offline&rsquo; revision. This session is not live-streamed through audio, nor video;</li>
</ol>
Any additional revisions will be charged at a 50% cost of the hired service, per revision.
4.1.4 Cancellations and refund policy
If you book and pay for a Mixing Service, you can cancel with a full refund up to 5 days before the online session time or the offline first delivery deadline. Refunds typically take between 5 and 10 business days to arrive in your bank account and are returned with the payment details used for the original purchase.
If you cancel with less than 5-day notice, or if you book with less than 5 days advance of the required delivery date, you are not eligible to a refund, and we offer the option to postpone and reschedule the date for a suitable time agreed over email.
Failing to submit your materials 48 hours before the agreed session date and time may result in the cancellation of your session without the possibility of a refund.
Refunds are not granted after Musiversal completes the delivery of the service.
4.2 Musiversal&reg; Arrangements
4.2.1 Prerequisite materials
The following materials are mandatory to start the arrangement: audio file or midi file of the song, and an audio reference.
4.2.2 Deliverables
Musiversal firstly delivers a midi mock-up for approval. Upon approval, the deliverables are the final scores and midi exported as audio stems, per instrument. The delivery expected time is subject to the availability of Musiversal Producers, and it is calculated on a case by case basis. Unless requested otherwise by the user, Musiversal informs of such delivery expected time after the purchase occurs.
4.2.3 Revisions
There are two revisions included in this service. Any extra revision is available at cost.
4.2.4 Refund policy
Refunds are not available on the Arrangement service.
4.3 Musiversal&reg; Transcriptions
4.3.1 Prerequisite materials
One of the following materials are mandatory to start the transcription: midi file or separate audio file for each instrument.
4.3.2 Deliverables
Musiversal delivers final scores. The delivery expected time is subject to the availability of Musiversal Producers, and it is calculated on a case by case basis. Unless requested otherwise by the user, Musiversal informs of such delivery expected time after the purchase occurs.
4.3.3 Revisions
One revision is included in this service. Any extra revision is available at cost.
4.3.4 Refund policy
Refunds are not available on the Transcription service.
4.4 Musiversal&reg; Custom Sessions
Custom Sessions are available at cost, and are not included as part of Musiversal&reg; Orchestras and Musiversal&reg; Studio products.
4.4.1 Agreement
Upon booking a Custom Session, you agree with these Terms, and with the session specifications conversed and confirmed over email or call.
4.4.2 Payment
Musiversal will provide a payment option, through which the user&rsquo;s payment will constitute the &ldquo;booking&rdquo;.
4.4.3 Session specifications
Session specifications are agreed over email or call before booking, and not subject to change after a booking has been placed.
Session specifications may include, though not limited to, the Service Provider you choose to book; online or offline delivery; desired session date, time and length; deadline for first delivery; number of revisions and deadlines (for revisions and final delivery).
Different, new or revised session specifications that are not included in the booked agreement may incur in additional costs. These costs shall be presented by Musiversal upon request.
4.4.4 Submission of material
Pre-session material may include, though not limited to: music sheet(s), audio file(s), midi file(s) and textual instructions.
You must submit your pre-session material at least 48 hours before the agreed session date and time. Failing to do so may result in the cancellation of your session.
4.4.5 Revisions
Revisions to the output of a Custom Session are subject to the session specifications, as agreed upon booking.
If you wish the output of a Custom Session to be reviewed further than the original agreement, that will incur in an extra cost, to be disclosed by Musiversal upon request.
4.4.6 Cancellations and refund policy
If you book and pay for a Custom Session, you can cancel with a full refund up to 5 days before the online session time or the offline first delivery deadline. Refunds typically take between 5 and 10 business days to arrive in your bank account and are returned with the payment details used for the original purchase.
If you cancel with less than 5-day notice, or if you book with less than 5 days advance of the required delivery date, you are not eligible to a refund, and we offer the option to postpone and reschedule the date for a suitable time agreed over email.
Failing to submit your materials 48 hours before the agreed session date and time may result in the cancellation of your session without the possibility of a refund. In this event, we offer the option to postpone and reschedule the date for a suitable time agreed over email.
Refunds are not granted after Musiversal completes the delivery of the service.

Musiversal® Add-ons

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<h2 style="text-align: left;">Orchestras</h2>
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