Terms of Use

1. General Terms

All services provided by Musiversal and/ or booked at musiversal.com or app.musiversal.com fall under Musiversal's Terms of Use. Therefore, upon using Musiversal’s services, the client, hereafter also referred to as “you”, ”your”, “user” or “users”, is agreeing with Musiversal's Terms of Use described below.

The general terms are applicable to all services provided by Musiversal.

The Musiversal trademark is owned and operated by Musiverse, Lda., a Portuguese company with tax number 514936690, and registered office at Rua Principal, nº 21, Rojão Pequeno, Viseu, Santa Comba Dão, 3440 - 226 Pinheiro de Ázere, Portugal.

1.1. Streaming 

All Musiversal shared recording sessions have audio and video live-streaming. We do, however, always prioritize the audio streaming over the video streaming. Meaning that, due to the nature of the material, video has a bigger delay than audio. The current solution, in the best streaming services available around the world, is to delay the audio to match the video's lag. In our case, to be able to get instant feedback from the composer to our musicians, music producers and maestros, we choose not to delay the audio. Delaying the audio would make it look better, but it would also disrupt the recording with long pauses between takes, waiting for the streaming to go through.

Musiversal will always prioritize the recording of the music over the live-streaming feeds (audio and/ or video).

1.2 Transfer of rights

By subscribing to Musiversal and/ or recording your music with us, you declare that you hold all the necessary rights and licenses to authorize the performance and recording of the music.

The Musiversal business model is based on transferring the ownership over sound recording rights. Sound recording rights are defined under the terms of the Portuguese Copyright and Related Rights Code, enacted by Decree-Law 63/85, of 14 March. These rights are originally owned by Musiverse, Lda., who partially transfers them to the client. The following economic rights are transferred to you, on a worldwide basis:

1. The right to reproduce the recording, directly or indirectly, temporarily or permanently, in whole or in part, by any means and in any form;
2. The right to distribute copies of the recording to the public;
3. The right to make the recording available to the public, by wire or wireless means, in such a way as to make it accessible to any person from the place and at the time chosen by him/her;
4. The right to communicate the recording to a public absent or present at the place where the communication originates;
5. The right to copy, alter and/ or edit the recording.

The abovementioned transfer of the sound recording rights occurs once you receive the files and sign a copy of these terms and conditions or any other document held by Musiversal as relevant.

1.3 Commercial audio usage

You have permission to use the recordings delivered by Musiversal for commercial purposes without paying additional fees or royalties under these Terms and limited to clause 1.2, above.

1.4 Rights clearance

1.4.1 Rights waiver

Musiversal and Musiversal’s musicians waive all rights in favor of the user for any audio files resulting from any Musiversal recording sessions. Musiversal declares that it is fully entitled to waive the rights as it was allowed by the musicians in a written and signed contract to do so without any limitations, universally and perpetually.

If you need a custom full buyout rights waiver, reach out to us at support@musiversal.com. In this email, state the name of the song/track in question, and the names of the Musiversal musicians with whom you recorded said song/track.

1.4.2 Syncing audio with images

The recordings delivered by Musiversal are cleared for syncing with images perpetually and worldwide without need to pay Musiversal any additional fees.

The only exception to the paragraph above are UK based Orchestral (ensembles) recording sessions, as exclusively described in clause 2. Orchestras. If you wish to use the music you recorded in UK based Orchestral (ensembles) recording sessions for image-syncing please get in touch with us at support@musiversal.com.

1.5 Credits

Crediting ‍Musiversal recording services is encouraged and preferred, yet it is optional.

In the case of music department credits such as in the film industry, Musiversal may be credited according to industry standards. Social media crediting is always encouraged.

Multiple ways of crediting Musiversal are accepted, including, but not limited to:

• Music Production by Musiversal
• Music Recordings by Musiversal
• Music Recorded by Musiversal
• Strings by Musiversal
• Orchestra by Musiversal

Ruth Royall may not be named in any publicly released song title, i.e. "Song Name feat. Ruth Royall", unless you have explicit permission from her record label. Ruth may be credited as a Musiversal session musician as usual.

Tee may not be named in any publicly released song title, i.e. "Song name feat. Tee Webb", unless you have the explicit permission from his record label. Tee may be credited as a Musiversal session musician as usual.

When you share on social media, we kindly request you to tag our social media handles. We really want to see, like, comment, share and support your great work! Social handles:

• Facebook: wearemusiversal
• Instagram: wearemusiversal
• YouTube: Musiversal (tag during video uploading, on “Video tags”) 
• Twitter: wearemusiversal
• LinkedIn: Musiversal
• TikTok: wearemusiversal
• Soundcloud: wearemusiversal
• Reddit: u/musiversal

1.6 Use of reviews

Musiversal reserves the right of publishing clients' reviews and feedback of our services on our website and other communication media. Whenever possible, Musiversal will notify you beforehand as well communicate you the terms and limits of such disclosure. Data subject rights shall be strictly observed, per the EU General Data Protection Regulation (Regulation (EU) 2016/679 of the Parliament and the Council of 27 April 2016) and Law no. 58/2019, which ensures the implementation of said Regulation in Portugal.

1.7 musiversal usage

Musiversal reserves the right to use musical recordings for promotional purposes, as well as for machine learning purposes and training of music creation algorithms to improve the quality of all our final products.

Musiversal will request your permission before using any material on a public promotional campaign.

These are the minimum technical requirements that you must consider having in your station(s), in order to receive the video and audio live-streams as prepared by our technical team:

Internet connection speed - Download 8mb/s

Processor - Dual Core 2Ghz or Higher (i3/i5/i7 or AMD equivalent)

RAM - 4Gb

1.9 Recording non-original material

Recording non-original material, i.e. using Musiversal session musicians to record “covers”, is possible. However, the intended and eventual use of the recorded material falls solely under the responsibility of the user. The materials that result from such recordings must comply with, and are not limited to, copyright laws, where they are applicable.

Musiversal will not be liable in the event of a copyright dispute raised by the copyrights' owner(s). The user warrants full compliance with the applicable copyright laws and regulations, fully unburdening either Musiversal and the session musicians from any further eventual dispute in such regard.

Refer to clause 3.11 for provisions regarding the recording of works from historically and acclaimed composers.

1.10 Currency

All services shall be invoiced in USD (United States Dollars), at the currency rate in force on the date of the service provision. Conversion fees may apply.

1.11 Privacy Policy

Musiversal’s Privacy Policy is available at https://www.musiversal.com/privacy-policy

1.12 Governing Law 

These terms and conditions shall be governed by and construed and interpreted in accordance with the Portuguese Laws. Any action arising from these Terms shall be resolved with resort to the Portuguese Courts, with express waiver of any other.

2. Musiversal® Orchestras

Applicable to all orchestral services provided by Musiversal, by means of remote and on-site recording sessions with orchestral ensembles. Musiversal® Orchestras follows the model described above.

2.1 Booking date and time

The dates and times shown on our website are planned dates, which may be changed with prior notice. In such an event, all music is to be recorded at the next available recording session, and you will be notified at the earliest convenience.

2.2 ​Planned sessions

If a session does not reach a minimum of 50% booking capacity, Musiversal reserves the right to postpone it until demand is sufficient to book a new session.

2.3 Booked session validity

All sessions have 6 months validity, starting from the date of booking. If you are not able to schedule your recording sessions within 6 months, your booking will be changed from a product-specific booking into a voucher with value of the original booking that is eligible to use for any available Musiversal product. 

2.4 Booking postponing cost

After making a booking, you can request Musiversal to postpone your session to a later time at no additional cost if the recording session date hasn't been announced by Musiversal via email. The same applies if Musiversal, for any relevant reason, inter alia, specified above under 2.2, postpones the relevant session. If you wish to postpone your session to a later date by notifying Musiversal after the announcement of the date of your session, a rescheduling cost equivalent to 100% of the amount of the session cost applies.

2.5 Score submissions

You must submit your scores at least 15 days before your recording session. If you are not able to submit the scores by then, Musiversal will schedule your recording session to the next available date and a 50% postponing session fee will apply.

2.6 Score review

Musiversal asks users to submit the scores at least 15 calendar days before the recording date in order to give our conductor time to review all the pieces that we will record. If any issues come up during the review process, we will have time to contact the user to make any necessary changes. Note that if your orchestration is not well written, it will affect the recording outcome, and you shall be fully responsible for it.

2.7 Add-on pre-production orchestration services

In the event that your booking includes the transcription, orchestration, arrangement or original composition of music, Musiversal reserves the right to inform you of the deadline of the estimated delivery date of the services. Such information must be shared by Musiversal prior to the booking if requested by you.

Refer to item 4 - Musiversal® Add-ons, for more information.

2.8 Recording ratios

In the pre-booking form, we’ll ask for you to tell us about your piece of music, to upload any files and scores you may have, and whether you’re able to write the scores yourself or if you need our help. Writing services may be available at the user request. Musiversal represents and warrants that no recording or further use with third parties of said material shall occur.

Once you’ve submitted the form, one of our Executive Producers will email you to advise you on the most appropriate recording time to match the length and complexity of your music.

Based on historical averages, we also have a guideline below to express the typical relationship between the length of your piece of music and recording time required:

2.8.1 Budapest Strings and Prague Orchestra:

To record up to 1 minute of music, book a 12-minute session.

To record up to 2:30 minutes of music, book a 24-minute session.

To record up to 4 minutes of music, book a 36-minute session.

To record up to 5 minutes of music, book a 48-minute session.

To record up to 6 minutes of music, book a 1-hour session.

To record up to 12 minutes of music, book a 2-hour session.

To record up to 18 minutes of music, book a 3-hour session.

To record up to 24 minutes of music, book a 4-hour session.

2.8.2 Prague Strings:

To record up to 1 minute of music, book a 8-minute session.

To record up to 2 minutes of music, book a 15-minute session.

To record up to 3 minutes of music, book a 22-minute session.

To record up to 4 minutes of music, book a 29-minute session.

To record up to 5 minutes of music, book a 36-minute session.

To record up to 6 minutes of music, book a 42-minute session.

To record up to 8 minutes of music, book a 1-hour session.

To record up to 16 minutes of music, book a 2-hour session.

To record up to 25 minutes of music, book a 3-hour session.

To record up to 33 minutes of music, book a 4-hour session.

These time settings are not linear. They are subject to change depending on the difficulty of each piece. If we find that your piece requires more recording time due to hard passages, or if you have not booked enough session time, we will hold your recording until enough recording time is booked. You can also email us at hello@musiversal.com, and we will advise you on the most adequate recording time.

2.9 Overdubbing

You can record overdubs in all of our recording sessions. For UK based sessions, a 200% of the whole session fee is applied for each overdub. For non-UK sessions, a 100% of your session fee applies for each overdub.

2.10 Physical recording session attendance

Musiversal’s sessions are held remotely. However, for orchestral recording session bookings longer than 1 hour, Musiversal accepts and welcomes your physical attendance in the recording session. We welcome you to the studio and into the control room where you can speak to the producer and the engineer. You will also be able to talk with the conductor and the musicians, keeping in mind the focus of the session, which is to deliver a high-quality recording. Each recording session shorter than 1 hour can only be attended remotely.

2.11 File handling

After the recording session, we send the Pro Tools session to your email. This will be no later than 3 business days after the recording session (considering local bank holidays). Stems delivery is available at cost. 

2.12 Cancellation of orchestral session

We offer a full refund for cancellation requests up to 14 calendar days after purchase, on purchases done under TBD date agreements (E.g.: March TBD). We also offer full refund to purchases done under announced dates (E.g.: March 17th) when a booking has been done more than 30 days before the session (E.g: a purchase done before February 17th). If you purchase your session with an announced recording date (E.g.: March 17th) which is less than 30 days away from the time of purchase, you are not eligible for a cancellation refund. Thus, the refund shall always depend on the relevant advance from the date of the orchestral sessions.

2.13 Session time

Based on your scores, an Executive Producer will advise you on the optimal session length to book. It is not always the case that the allocated session length perfectly matches the time required to record your song. Therefore, the following is to be considered:

1. If a completely satisfactory result is achieved before the total time has elapsed, Musiversal reserves the right to conclude the client’s session.
2. If the time booked by the client, as per Musiversal’s recommendation, is elapsed during the recording session before the music has been fully recorded with a completely satisfactory result, Musiversal guarantees that it will either extend the client’s recording session for the necessary time required to achieve a completely satisfactory result, or, if that is impossible on the day due to logistics, Musiversal will repeat the entire recording session on the soonest available date. If the client is digitally present at the live-streaming, Musiversal’s producer will ask the client which option is preferred, if both are possible. If the client is not digitally present at the live-streaming, Musiversal will decide on which option to execute. 
3. Extending the recording time during the recording session beyond the time that was initially booked will cost $30 per minute, which will be billed to the client before the delivery of the recording session files.
4. If the client booked a recording session length according to Musiversal’s recommendation, and it was deemed unnecessarily long during the recording session, then Musiversal will refund the client a monetary amount corresponding to the session time that was not used.
   It’s understood in Musiversal’s Terms of Use that ‘unnecessary booked time’ is all the time that exceeds 8 minutes after all the music that was intended to be recorded within the session has been completed, and a satisfactory result has been achieved - which is agreed by both the client and Musiversal.

2.14 Orchestral Post-production service

Orchestral Post-Production is entirely done offline and includes Editing, Mixing and Mastering.

2.14.1 Pricing

Prices shown on the website are per minute of actual music, considering the number of (whole) minutes that your full song has. For example: 00:35 minutes of music = select 1; 2:27 minutes of music = select 3; 6:43 minutes of music = select 7.

2.14.2 Exclusivity

This service is exclusive to orchestral recordings produced by Musiversal.

You can add extra tracks of other individual instruments, that are part of your song but were not recorded in a Musiversal orchestra session. Example: Session with the Prague Strings + piano tracks + vocal tracks. Each extra track will be charged separately and individually (e.g.: Left and Right tracks counting individually as two tracks). Extra tracks are not subject to editing by the Musiversal engineer.

2.14.3 Revisions

Post-production includes 1 revision.

If you would like Musiversal’s engineer to make revisions or changes to the editing, mixing or mastering delivered, you must request it by email within 7 days from the first delivery date. After this period, every delivery will be considered accepted. If you’d like extra revisions, a 50% fee of the initial cost will apply per revision request.

2.14.4 Delivery

Post-production is delivered in 3 audio formats: 48 kHz/24 bit, 44.1 kHz/16 bit and Mp3.

2.15 Refund policy

We guarantee a full refund whenever the outcome of an orchestral recording session does not meet High-Quality standards as defined by the following criteria:

1. Failure to record one or more orchestral parts. The acceptable amount of parts is limited to one per instrument group. E.g.: Violin 1, Violin 2, Viola, Cello, Double Bass, Flute, Oboe, Clarinet, etc;
2. The musicians couldn't fix a problem which didn’t come from the sheet music/ scoring;
3. There are distortions on a wav file of a tracked instrument;

If any of the above is proved true, you are eligible for a full reimbursement. Refunds typically take between 3 and 10 business days to arrive in your bank account and are returned with the payment details used for the original purchase.

Musiversal may refuse a refund request if there is evidence of fraud, refund abuse, or any other manipulative behavior by the user or failure to comply with Musiversal instructions resulting directly in the lacklustre of quality of the session.

In case of refund, we withdraw your rights to use the orchestral recordings done by Musiversal, revoking clauses 1.3 and 1.4.

3. Musiversal® Studio

Applicable to all Musiversal® Studio services provided by Musiversal, including, but not limited to, recording sessions, pre-production and post-production sessions, delivered by Musiversal service providers. (Musiversal “Service Providers” include session musicians, producers, engineers, editors, transcribers, arrangers, and other staff).

3.1 Musiversal’s subscription

Musiversal’s subscription is a subscription service that allows users to make monthly or yearly payments in exchange for the provision of music production services using remote communication including live video and audio technologies, with the goal of providing the user with an audio file or collection of audio files as the result of each production session that is booked and is executed.

Musiversal has the right to change these terms, including pricing and free trial limits, at any time, without prior notice.

3.1.1 Sessions validity

If you are subscribed to a plan that allows you a limited number of session bookings per month, e.g.: a plan that allows 5 sessions per month, such an allowance expires at the end of your billing period. Unused sessions will not be rolled over into the next billing period.

3.1.2 Free session (Free Trial)

Musiversal offers one free session for new users signing up to the platform. This grants users access to book one session for any service that is included in the Musiversal subscription. Add-on services (such as Mixing, Transcription, etc.) are not included in the Free session/ Free trial period. 

No upfront payment, nor payment details, are required to book the session, attend the session and receive files from the free session.

If you do not utilize this free session, for example by booking a session during this Free session/ Free trial period, and then decide to enter a paying subscription plan, you will lose the benefit of the free session. I.e. The free session is stand-alone and will not be added to your paid subscription plan.

The free session is entitled to new users who have never completed a Musiversal® Studio session before the sign-up date. Creating multiple accounts in order to access more than one free session will constitute unfair usage of the platform and your account(s) will be terminated without prior notice.

3.2 Payments

Upon subscribing to a Musiversal subscription, you are agreeing to pay an automatically renewable and recurring payment to Musiversal, depending on the pricing tier you chose to sign up to.

Musiversal accepts credit cards and debit cards and payments are managed by our payments' provider, STRIPE. Please refer to our external payment service providers’ privacy policy as well as Musiversal privacy policy, per the URL: https://www.musiversal.com/privacy-policy

Due to the nature of scope of this agreement - transfer the ownership over sound recording rights - the general rule is that no VAT is levied upon the performed payments. However, some taxes, including but not limited to VAT, may be levied per the applicable tax framework, depending on the service at stake. Further charges may apply, depending on the payment provider. Further, services not included on the relevant subscription shall be charged and invoiced separately.

Musiversal may offer discounted subscriptions, still subject to variation according to clause 3.1.

3.3 Information about your track

On the website booking screen, and also in your “My Sessions” area, you will be prompted to upload your session materials (track information and files). This only takes a few minutes to complete, and we will ask you various information including your track name, genre, BPM, tempo, an optional link to a reference track, an area for you to upload any written material (score, lead sheet and/or chart), audio material (i.e. stems for harmony, melody, percussion, scratch tracks, etc.) and finally any other additional details you may wish the musician(s) to know. No upload shall be deemed as a copyright transfer.

You must submit this information at least 24 hours or 48 hours before every session (respectively for recording sessions; and mixing advice, mixing and mastering sessions). Failure to do so may result in your session being cancelled, for which this session will not be re-credited to your account.

3.4 Files handling

Depending on which option you select in the booking process, you’ll receive either the DAW session, or stems of every recorded take (in WAV or AIFF format, whichever you prefer). You'll receive all of your files no later than 24 hours after your session. Your files can be downloaded in your My Sessions area by clicking on the session and then selecting “Download files”; with files being downloaded in a single Zip folder.

Unexpected technical errors and human errors may prevent this from happening. Musiversal is committed to solving any files-handling technical errors.

Musiversal holds recorded files for up to 1 month, after which Musiversal does not guarantee accessibility to them anymore.

3.5 Live-streamed recording

Musiversal records all Zoom sessions. These recordings will consist of video and audio from the client, and excluding the audio output which contains the music audio signal. The resultant recording will include the video stream and audio, limited to the client’s and the musician’s voice (if applicable), and nonmusical sounds.

3.6 Cancellation of remote session

You can cancel upcoming sessions in your member’s area, under “My Sessions” at any time. If your session is not canceled, we will assume that your session is going ahead with the musician, and in case of a no-show the musician will carry out the recording in your absence. If one of your sessions is cancelled, it will be re-credited to your account, i.e. it will not be counted as one of your sessions within your monthly quota.

Musiversal reserves the right of cancelling an upcoming session without previous notice, if one of the following events occur:

1. Your submitted materials lie outside the scope of what recording sessions are stated to be within the definitions of our Terms of Use, namely regarding unfair/ misusage and prohibited practices, as outlined in clauses 3.10 and 3.11;
2. Your pre-session materials are unworkable and therefore require significant improvement, for example by a producer;
3. You do not submit the necessary materials within the file submission deadline (24h in advance for recording sessions or 48h in advance for Mixing, Mastering and Mix advice sessions);
4. Other logistical reasons.

3.7 Interruption of subscription

Musiversal reserves the right to cancel or refuse the renewal of your subscription at any time, upon notice.

3.7.1 Cancellation of subscription

We hate to see you go, but if you need to cancel your account and end your subscription, you can do so by following the cancellation instructions in the billing section of your profile.

When you cancel your subscription, you will not be charged on your next billing date. Your subscription will still be valid until the end of your monthly subscription period. That means your upcoming sessions will still be valid, and you can still book new sessions, until the end of your monthly subscription period. After your subscription month expires, you will no longer be able to book recording sessions.

If on a yearly plan, cancellation of your account is also possible, and you will be entitled to a refund but only if you cancel within 60 days of purchase. Please see the Refund Policy for more details.

Please see clause 3.12 for additional information on Refund Policy. Downgrading and upgrading are also available. Please refer to clauses, respectively, 3.13 and 3.14 for additional information.

3.7.2 Pausing of subscription

You can pause your subscription by making a request to support@musiversal.com.

Pausing your subscription plan is essentially a "freeze" on your account, preventing you from being billed on your upcoming billing date. Whilst your account is paused, you will not be able to book or attend any sessions. Any sessions that you have scheduled during your pause period will be automatically cancelled upon confirmation of pausing.

Pausing your subscription is limited to a 1-month period. After the 1-month period, your subscription will automatically resume.

If you'd like to resume your subscription before the 1-month time limit, you may do so any time. Simply make a request to support@musiversal.com if you would like to unpause your subscription. Once your subscription has been unpaused, either by you unpausing or because you reached the end of the pausing period, there will be a 60-day cooling-off period within which you will not be able to pause your subscription again.

Pausing your subscription is not possible on a yearly plan.

3.8 Payment failure(s)

If your payment details expire, you will be notified by email.

If your billing date is reached, but your payment method fails, you will also be notified by email. Upon a failed billing payment, you will have 7 days to update your billing information. After 7 days, if your payment details have not been updated and a successful payment made, your subscription will be cancelled. That means you will no longer be able to book sessions and will need to resubscribe to continue using the service.

3.9 Musician availability

Upon subscribing to Musiversal’s subscription, you acknowledge and agree that Musiversal’s musicians have a set availability and might be unavailable on certain schedules or dates.

In the rare and unfortunate event of an emergency, a musician may have to cancel his/her sessions. In such an event, Musiversal will do their utmost to accommodate your sessions in an alternative way. This may involve offering to record your sessions offline, offering session slots with the same session musician at a later date, or offering session slots with a different session musician at a later date.

3.10 Unfair use and misusage

Musiversal has the right to suspend or terminate your subscription and/or account, at any time, due to misuse of any type, such as, but not limited to:

1. Using multiple email addresses to create multiple accounts in order to utilize the free session;
2. Multiple sessions are booked to perform the same work or to make revisions to an unreasonable extent;
3. Multiple sessions are booked to produce a project or an array of projects whose scale and number of required sessions surpass what is a reasonable usage;
4. One or multiple sessions are booked to record material of extreme technical complexity, without written acknowledgement of such complexity, as well as written assertion of end usage of such material. Both written acknowledgements must be provided by the user to Musiversal via email with more than 72 hours in advance of the session on which such material is planned to be recorded.

Musiversal reserves the right to decline recording sessions without further reasoning. Prior to any suspension, the user shall be made aware of any practice of unfair use or misuse and further consequences.

In the event that a session is completed, and there has been an unnoticed breach of any of these terms in that session, the user shall not be entitled to use the audio file, or collection of audio files, that resulted from that session in any of the events outlined in clause 1.2 - Transfer of rights.

3.11 Prohibited and mandatory practices

Musiversal has the right to suspend or terminate your subscription and/or account, at any time, due to malpractice of any type, such as, but not limited to:

1. Your account is for your personal use only. Sharing your subscription account with third parties is strictly prohibited and will result in having the user permanently banned as well as the physical person that owns the account;
2. Musiversal’s service providers are required to maintain professionalism and working politeness during sessions. You must not insult, threaten, blackmail or harass Musiversal’s service providers during live sessions or over any other means of communication. In the event that happens, the user will be permanently banned as well as the physical person that owns the account;
3. Record classical or contemporary music from historically or highly acclaimed composers is not allowed;
4. Record sounds (notes, effects, or passages), deprived of creative character, value or purpose, for which the purpose is to produce sound libraries (e.g.: recording passages as samples to build VST).

Musiversal reserves the right to decline recording sessions and/or cancel your subscription without further reasoning. Prior to any suspension, the user shall be made aware of any practice of unfair use or misuse and further consequences.

In the event that a session is completed, and there has been an unnoticed breach of any of these terms in that session, the user shall not be entitled to use the audio file, or collection of audio files, that resulted from that session in any of the events outlined in clause 1.2 - Transfer of rights.

3.12 Refund policy

Refunds typically take between 5-10 business days to arrive in your bank account and are returned to the account corresponding to the most recent details you have in the billing section of your account.

Musiversal does not provide refunds for periods within which users are inactive. For example, if you did not book or complete a recording session in the past 2 months, this does not entitle you to a refund. If you would like to pause your subscription, you can do so (refer to clause 3.7.2).

Musiversal may also refuse a refund request if there is evidence of fraud, refund abuse, overdue payments or any other manipulative behavior by the user, such as, but not limited to the unfair use and misusage, and prohibited and mandatory practices, as stated, respectively, in clauses 3.10 and 3.11.

3.12.1 Refund of monthly plans

To be eligible for a refund on your most recent payment, you must cancel your subscription within 48 hours from the billing date, whether being a first time purchase or a renewal payment.

You are eligible for a refund so long as you cancel your account within 48 hours since your billing date, and if you did not have a session between that billing date and the date of requesting a refund. If these conditions are met, you will be entitled to receive a full refund.

If you had a session during the time in between your billing date and refund request date, or if you are cancelling your account more than 48 hours from your billing date, then you will not be entitled to a refund.

3.12.2 Refund of yearly plans

To be eligible for a refund on your annual subscription payment, you must cancel your subscription within 60 days from the billing date. If this condition is met, and regardless of session usage within those 60 days or less, you will receive a refund equivalent to 80% of the cost of your annual subscription plan.

3.13 Downgrading your monthly or annual plan

Downgrading will come into effect on your next billing date. That means for the remainder of your billing period, you will have access to the same benefits of your current plan, and upon your next billing date, you will be enrolled into the downgraded tier with the corresponding features and pricing of that tier.

After your first billing date on the downgraded plan, you are no longer entitled to those features which were provided on your previous plan. This may result in the immediate cancellation of any sessions which exceed your downgraded plan limits, and such cancellations will take place immediately upon your first billing date on the downgraded plan.

For example, if your previous plan awarded you 10 recording sessions, and your downgraded plan awards you 5 recording sessions, then when your downgrade comes into effect, you will only be entitled to a maximum of 5 recording sessions.

3.14 Upgrading your monthly or annual plan

Upgrading your plan will take effect immediately upon upgrading. This means that when you upgrade, the sessions' allowance on the upgraded plan will be added to your current allowance. You will be charged the full amount of the upgraded plan price.

3.15 Golden Record

3.15.1 Availability

Every musiversal Studio subscriber is granted one Golden Record. This is not granted automatically upon subscribing. Instead, Golden Records will be granted at a time and date deemed appropriate by musiversal.

3.15.2 Usability

With a Golden Record, subscribers can grant a friend instant access to the musiversal® Studio.

The Golden Record usage Terms are campaign-specific, and available on the marketing information of each campaign. Terms may change from campaign to campaign. Contact hello@musiversal.com for more information.

The Golden Record can not be sold.

The Golden Record can not be activated by the same individual, under a different name or email address.

The recipient of the Golden Record must subscribe to the musiversal® Studio under our normal Terms of Use.

4. Musiversal® Add-ons

Add-on services are paid at the moment of booking, and not included in any subscription.

4.1 Mixing

Musiversal provides an ‘offline + online’ Mixing service, with both ‘online’ and ‘offline’ revisions.

The Online Mixing includes a 60 minutes meeting at the end of the session to finish the work. Attending this session is not mandatory, but rather an option to listen to the mix before receiving the “for approval” mixed work (4.1.3.1). The work will be deemed as completed and ready for approval by the end of the session.

4.1.1 Materials submission

You will be able to submit your materials upon hiring the Mixing service. You must submit one of the following materials, up to 48 hours before the booked day/ hour:

1. Pro Tools Session;
2. Logic Session;
3. Individual tracks, all exported starting at the correct beat;

4.1.2 Deliverables

Mixing deliverables are done in two phases:

1. One WAV file for your approval of the service, and after each revision request;
2. Upon approval of a final version: Mix, A Cappella, Instrumental (Instruments only), and BG (Instruments + Backing Vocals);

An extra deliverable is available at cost, including Stems Mix or Radio Edit Mix (no swear words, a smaller version, or louder vocals).

4.1.3 Revisions

Musiversal® Mixing service includes:

1. One 1-hour ‘online’ revision. This session is live-streamed through audio and video;
2. One ‘offline’ revision. This session is not live-streamed through audio, nor video;

Any additional ‘offline’ revisions will be charged at a 50% cost of the hired service, per revision.

4.2 Musiversal® Arrangements

4.2.1 Prerequisite materials

The following materials are mandatory to start the arrangement: audio file or midi file of the song, and an audio reference.

4.2.2 Deliverables

Musiversal firstly delivers a midi mock-up for approval. Upon approval, the deliverables are the final scores and midi exported as audio stems, per instrument. The delivery expected time is subject to the availability of Musiversal Producers, and it is calculated on a case by case basis. Unless requested otherwise by the user, Musiversal informs of such delivery expected time after the purchase occurs.

4.2.3 Revisions

There are two revisions included in this service. Any extra revision is available at cost.

4.3 Musiversal® Transcriptions

4.3.1 Prerequisite materials

One of the following materials are mandatory to start the transcription: midi file or separate audio file for each instrument.

4.3.2 Deliverables

Musiversal delivers final scores. The delivery expected time is subject to the availability of Musiversal Producers, and it is calculated on a case by case basis. Unless requested otherwise by the user, Musiversal informs of such delivery expected time after the purchase occurs.

4.3.3 Revisions

One revision is included in this service. Any extra revision is available at cost.

4.4 Musiversal® Custom Sessions

Custom Sessions are available at cost, and are not included as part of Musiversal® Orchestras and Musiversal® Studio products.

4.4.1 Agreement

Upon booking a Custom Session, you agree with these Terms, and with the session specifications conversed and confirmed over email or call.

4.4.2 Payment

Musiversal will provide a payment option, through which the user’s payment will constitute the “booking”.

Musiversal accepts credit cards and debit cards and payments are managed by our payments' provider, STRIPE. Please refer to our external payment service providers’ privacy policy as well as Musiversal privacy policy, per the URL: https://www.musiversal.com/privacy-policy.

Due to the nature of scope of this agreement - transfer the ownership over sound recording rights - the general rule is that no VAT is levied upon the performed payments. However, some taxes, including but not limited to VAT, may be levied per the applicable tax framework, depending on the service at stake. Further charges may apply, depending on the payment provider. Further, services not included on the relevant agreement shall be charged and invoiced separately.

4.4.3 Session specifications

Session specifications are agreed over email or call before booking, and not subject to change after a booking has been placed.

Session specifications may include, though not limited to, the Service Provider you choose to book; online or offline delivery; desired session date, time and length; deadline for first delivery; number of revisions and deadlines (for revisions and final delivery).

Different, new or revised session specifications that are not included in the booked agreement may incur in additional costs. These costs shall be presented by Musiversal upon request.

4.4.4 Submission of material

Pre-session material may include, though not limited to: music sheet(s), audio file(s), midi file(s) and textual instructions.

You must submit your pre-session material at least 48 hours before the agreed session date and time. Failing to do so may result in the cancellation of your session.

4.4.5 Revisions

Revisions to the output of a Custom Session are subject to the session specifications, as agreed upon booking.

If you wish the output of a Custom Session to be reviewed further than the original agreement, that will incur in an extra cost, to be disclosed by Musiversal upon request.

4.4.6 Cancellations and refunds

If you book and pay for a Custom Session, you can cancel with a full refund up to 5 days before the online session time or the offline first delivery deadline. Refunds typically take between 3 and 10 business days to arrive in your bank account and are returned with the payment details used for the original purchase.

If you cancel with less than 5-day notice, or if you book with less than 5 days advance of the required delivery date, you are not entitled to a refund, and we offer the option to postpone and reschedule the date for a suitable time agreed over email.

Failing to submit your materials 48 hours before the agreed session date and time may result in the cancellation of your session without the possibility of a refund. In this event, we offer the option to postpone and reschedule the date for a suitable time agreed over email.