Terms of use

For orchestra bookings:

Acceptance of musiversal's Terms
All recording sessions booked at www.musiversal.com fall under musiversal's Terms of Use. Therefore, upon booking a session, the client, hereafter referred to as “you” / ”your”, is agreeing with musiversal's Terms of Use described below.

1 - Booking date and time
The dates and times shown on our website are planned dates, which may be changed with prior notice. In such an event, all music is to be recorded at the next available recording session and you will be notified at the earliest convenience.

2 - Planned sessions
If a session does not reach a minimum of 50% booking capacity, musiversal reserves the right to postpone it until demand is sufficient to book a new session.

3 - Booked session validity
All sessions have 6 months validity, starting from the date of booking. If you are not able to schedule your recording sessions within 6 months, your booking will be changed from a product specific booking into a voucher with value of the original booking that is eligible to use for any available musiversal product.
The reason for this term is that our orchestras, musicians and other music partners change, increase prices etc.

4 - Booking postponing cost
After making a booking, you can request musiversal to postpone your session to a later date for no additional cost if the notice is given up to 30 days prior to the recording session date. If you wish to postpone your session to a later date and notify us 30 days or less before the date of your session, a rescheduling cost equivalent to 50% of the amount of the session cost applies.

5 - Score submissions
You must submit your scores at least 15 days before your recording session. If you are not able to submit the scores by then, musiversal will schedule your recording session to the next available date and a 50% postponing session fee will apply.

6 - Transcription and orchestration services
In the event your order includes the transcription, orchestration, arrangement or original composition of music, musiversal reserves the right to inform you of the deadline of the estimated delivery date of the services. Such information must be shared by musiversal prior to the booking if requested by you.

7 - Score review
musiversal asks composers to submit the scores at least 15 days before the recording date in order to give our conductor time to review all the pieces that we will record. If any issues come up during the review process, we will have time to contact the composer to make any necessary changes. Note that if your orchestration is not well written, it will affect the recording outcome and it may not sound like VST or computer generated music.

8 - Recording ratios
Consider the following relation between session length and music time:14-minute session… record up to 1 minute of music21-minute session… record up to 2 minutes of music28-minute session… record up to 3 minutes of music1-hour session… record up to 6 minutes of music3-hour session… record up to 18 minutes of music​6-hour session… record up to 36 minutes of musicThese time settings are not linear. They are subject to change depending on the difficulty of each piece. If you find your piece requires more recording time due to hard passages please contact support so we can advise you on the recording time.

9 - Overdubbing
You can record overdubs in all of our recording sessions. For UK based sessions, a 200% of the whole session fee is applied for each overdub. For non-UK sessions, a 100% of your session fee applies for each overdub.

10 - Physical recording session attendance
musiversal’s sessions are held remotely. However, for orchestral recording session bookings longer than 1 hour, musiversal accepts and welcomes your physical attendance in the recording session. We welcome you to the studio and into the control room where you can speak to the producer and the engineer. You will also be able to talk with the conductor and the musicians, keeping in mind the focus of the session, which is to deliver a high quality recording. Each recording session shorter than 1 hour can only be attended remotely.

11 - Streaming
All musiversal shared recording sessions have audio and video live streaming. We do, however, always prioritize the audio streaming over the video streaming. Meaning that, due to the nature of the material, video has a bigger delay than audio. The current solution in the best streaming services available around the world, is to delay the audio to match the video's lag. In our case, to be able to get instant feedback from the composer to our music producers and maestros, we choose not to delay the audio. Delaying the audio would make it look better, but it would also disrupt the recording with long pauses between takes, waiting for the streaming to go through. Eitherway, musiversal will always prioritize the recording of the music over the live streaming feeds (audio and/ or video).

12 - Files handling
After the recording session we run a quality control on every session file. Only after then will we send the audio files and Pro Tools session to your email. This will be no later than 3 business days after the recording session (considering local bank holidays).

13 - Audio rights ownership
You keep ownership of all your rights. Both copyright and recording rights are yours perpetually and worldwide. All musiversal recordings are 100% buyouts.

14 - Commercial audio usage
You have permission to use the recordings delivered by musiversal for commercial purposes without paying additional fees or royalties.

15 - Syncing audio with images
The recordings delivered by musiversal are cleared for syncing with images with the exception of the recording sessions which are held in the UK territory, which are cleared for audio commercial release only. If you wish to use the music you recorded in London for image-syncing please get in touch with us at hello@musiversal.com.

​16 - Credits
musiversal must be credited in the credit section of a project, film, TV show, radio show, podcast, online platform video or audio post, or social media post upon the usage of music recorded at one of musiversal's sessions. Multiple ways of crediting musiversal are accepted, including but not limited to: Music Production by musiversalMusic Recording by musiversalStrings by musiversalOrchestra by musiversal

17 - Mixing and mastering service (Post-Production) revisions
If you would like musiversal’s engineers to make revisions or changes to the editing, mixing or mastering delivered, you must contact musiversal by email within 7 days from the first delivery date. After this period every delivery will be considered accepted.

18 - 100% Satisfaction Guaranteed
Our #1 priority at musiversal is your satisfaction. This means we stand by our product 100%, no matter what, no questions asked, no holds barred, no ifs, no ands, no buts. If you have a problem, we will solve it. If we fail to meet your expectations we will Refund you for the entirety of your purchase or record a new session for you. We will go above and beyond for your music. Just reach out to our Customer Success Team. We’re here for you. Satisfaction. Guaranteed.
In case of refund, we withdraw your rights to use the recordings.

19 - Cancellation
We offer a full refund on cancellations up to 30 days prior to the scheduled recording session. In case you request to cancel fewer than 30 days prior to the scheduled recording, we offer a voucher equaling the value of the scheduled recording session.

For other (non-orchestra) remote sessions:

1 - Sending us information about your track
In order for our artists to be fully prepared for your session, we request that you send us your project information and track files. On the website booking screen, and also in your booking confirmation email, you will receive a link to add your session information and track files. This only takes a few minutes to complete, and we will ask you information including your track's BPM, bit depth, sample rate, an optional link to a reference track, a link for you to upload your music score and/or DAW session and finally any other additional details you may wish the artist to know. You must send this information at least 24 hours before the session, so that the artist can be fully prepared to work with you.

2. Files handling
After your recording session we run a quality control on every session file. Only after then will we send the audio files and Pro Tools session to your email. This will be no later than 3 business days after the recording session (considering local bank holidays).

3 - Audio rights ownership
You keep ownership of all your rights. Both copyright and recording rights are yours perpetually and worldwide. All musiversal recordings are 100% buyouts.

4 - Commercial audio usage
You have permission to use the recordings delivered by musiversal for commercial purposes without paying additional fees or royalties.

5 - Syncing audio with images
The recordings delivered by musiversal are cleared for syncing with images with the exception of the recording sessions which are held in the UK territory, which are cleared for audio commercial release only. If you wish to use the music you recorded in London for image-syncing please get in touch with us at hello@musiversal.com.

6 - Credits
musiversal must be credited in the credit section of a project, film, TV show, radio show, podcast, online platform video or audio post, or social media post upon the usage of music recorded at one of musiversal's sessions. Multiple ways of crediting musiversal are accepted, including but not limited to: Music Production by musiversalMusic Recording by musiversalStrings by musiversalOrchestra by musiversal

7 - Mixing and mastering service (Post-Production) revisions
If you would like musiversal’s engineers to make revisions or changes to the editing, mixing or mastering delivered, you must contact musiversal by email within 7 days from the first delivery date. After this period every delivery will be considered accepted.

8 - 100% Satisfaction Guaranteed
Our #1 priority at musiversal is your satisfaction. This means we stand by our product 100%, no matter what, no questions asked, no holds barred, no ifs, no ands, no buts. If you have a problem, we will solve it. Refund it. Record a new session for you. Whatever it takes. Just reach out to our Customer Success Team. We’re here for you. Satisfaction. Guaranteed.
In cases of refund, we withdraw your rights to use the recordings.

9 - Cancellation
We offer a full refund on cancellations up to 7 days prior to the scheduled recording session. Within 7 days of the session, cancellations will incur a 50% session fee. In the case of a no-show, you will not be refunded.

GDPR

Last updated 23 October 2019
INTRODUCTION
Musiverse.lda (musiversal) respects the privacy of our users (“user” or “you”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [name of website.com] [and our mobile application], including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site, and you waive the right to receive specific notice of each such change or modification.
You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Site after the date such revised Privacy Policy is posted.
COLLECTION OF YOUR INFORMATION
We may collect information about you in a variety of ways. The information we may collect on the Site includes:
Personal Data
Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us [when you register with the Site [or our mobile application,] or] when you choose to participate in various activities related to the Site [and our mobile application], such as online chat and message boards. You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using certain features of the Site [and our mobile application].
Derivative Data
Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site. [If you are using our mobile application, this information may also include your device name and type, your operating system, your phone number, your country, your likes and replies to a post, and other interactions with the application and other users via server log files, as well as any other information you choose to provide.]
Financial Data
Financial information, such as data related to your payment method (e.g. valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site [or our mobile application]. [We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor,Paypal, Stripe, and you are encouraged to review their privacy policy and contact them directly for responses to your questions.]
Mobile Device Data
Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the Site from a mobile device.
Third-Party Data
Information from third parties, such as personal information or network friends, if you connect your account to the third party and grant the Site permission to access this information.
Data From Contests, Giveaways, and Surveys
Personal and other information you may provide when entering contests or giveaways and/or responding to surveys.
Mobile Application Information
If you connect using our mobile application:
Geo-Location Information. We may request access or permission to and track location-based information from your mobile device, either continuously or while you are using our mobile application, to provide location-based services. If you wish to change our access or permissions, you may do so in your device’s settings.
Mobile Device Access. We may request access or permission to certain features from your mobile device, including your mobile device’s [bluetooth, calendar, camera, contacts, microphone, reminders, sensors, SMS messages, social media accounts, storage,] and other features. If you wish to change our access or permissions, you may do so in your device’s settings.
Mobile Device Data. We may collect device information (such as your mobile device ID, model and manufacturer), operating system, version information and IP address.
Push Notifications. We may request to send you push notifications regarding your account or the Application. If you wish to opt-out from receiving these types of communications, you may turn them off in your device’s settings.
USE OF YOUR INFORMATION
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site [or our mobile application] to:
Administer sweepstakes, promotions, and contests.
Assist law enforcement and respond to subpoena.
Compile anonymous statistical data and analysis for use internally or with third parties.
Create and manage your account.
Deliver targeted advertising, coupons, newsletters, and other information regarding promotions and the Site [and our mobile application] to you.
Email you regarding your account or order.
Enable user-to-user communications.
Fulfill and manage purchases, orders, payments, and other transactions related to the Site [and our mobile application].
Generate a personal profile about you to make future visits to the Site [and our mobile application] more personalized.
Increase the efficiency and operation of the Site [and our mobile application].
Monitor and analyze usage and trends to improve your experience with the Site [and our mobile application].
Notify you of updates to the Site [and our mobile application]s.
Offer new products, services, [mobile applications,] and/or recommendations to you.
Perform other business activities as needed.
Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
Process payments and refunds.
Request feedback and contact you about your use of the Site [and our mobile application] .
Resolve disputes and troubleshoot problems.
Respond to product and customer service requests.
Send you a newsletter.
Solicit support for the Site [and our mobile application].
[Other]
DISCLOSURE OF YOUR INFORMATION
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:By Law or to Protect Rights
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.Third-Party Service Providers
We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.Marketing Communications
With your consent, or with an opportunity for you to withdraw consent, we may share your information with third parties for marketing purposes, as permitted by law.
Interactions with Other Users
If you interact with other users of the Site [and our mobile application], those users may see your name, profile photo, and descriptions of your activity, including sending invitations to other users, chatting with other users, liking posts, following blogs.Online Postings
When you post comments, contributions or other content to the Site [or our mobile applications], your posts may be viewed by all users and may be publicly distributed outside the Site [and our mobile application] in perpetuity.Third-Party Advertisers
We may use third-party advertising companies to serve ads when you visit the Site [or our mobile application]. These companies may use information about your visits to the Site [and our mobile application] and other websites that are contained in web cookies in order to provide advertisements about goods and services of interest to you.Affiliates
We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners or other companies that we control or that are under common control with us.Business Partners
We may share your information with our business partners to offer you certain products, services or promotions.[Offer Wall
Our mobile application may display a third-party hosted “offer wall.” Such an offer wall allows third-party advertisers to offer virtual currency, gifts, or other items to users in return for acceptance and completion of an advertisement offer. Such an offer wall may appear in our mobile application and be displayed to you based on certain data, such as your geographic area or demographic information. When you click on an offer wall, you will leave our mobile application. A unique identifier, such as your user ID, will be shared with the offer wall provider in order to prevent fraud and properly credit your account.][Social Media Contacts
If you connect to the Site [or our mobile application] through a social network, your contacts on the social network will see your name, profile photo, and descriptions of your activity.]Other Third Parties
We may share your information with advertisers and investors for the purpose of conducting general business analysis. We may also share your information with such third parties for marketing purposes, as permitted by law.Sale or Bankruptcy
If we reorganize or sell all or a portion of our assets, undergo a merger, or are acquired by another entity, we may transfer your information to the successor entity. If we go out of business or enter bankruptcy, your information would be an asset transferred or acquired by a third party. You acknowledge that such transfers may occur and that the transferee may decline honor commitments we made in this Privacy Policy.
We are not responsible for the actions of third parties with whom you share personal or sensitive data, and we have no authority to manage or control third-party solicitations. If you no longer wish to receive correspondence, emails or other communications from third parties, you are responsible for contacting the third party directly.TRACKING TECHNOLOGIES
Cookies and Web Beacons
[We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site [and our mobile application] to help customize the Site [and our mobile application] and improve your experience. When you access the Site [or our mobile application], your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site [or our mobile application]. You may not decline web beacons. However, they can be rendered ineffective by declining all cookies or by modifying your web browser’s settings to notify you each time a cookie is tendered, permitting you to accept or decline cookies on an individual basis.]
[We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site [and our mobile application] to help customize the Site [and our mobile application] and improve your experience. For more information on how we use cookies, please refer to our Cookie Policy posted on the Site, which is incorporated into this Privacy Policy. By using the Site, you agree to be bound by our Cookie Policy.]Internet-Based Advertising
Additionally, we may use third-party software to serve ads on the Site [and our mobile application], implement email marketing campaigns, and manage other interactive marketing initiatives. This third-party software may use cookies or similar tracking technology to help manage and optimize your online experience with us. For more information about opting-out of interest-based ads, visit the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.Website Analytics
We may also partner with selected third-party vendors[, such as [Adobe Analytics,] [Clicktale,] [Clicky,] [Cloudfare,] [Crazy Egg,] [Flurry Analytics,] [Google Analytics,] [Heap Analytics,] [Inspectlet,] [Kissmetrics,] [Mixpanel,] [Piwik,] and others], to allow tracking technologies and remarketing services on the Site [and our mobile application] through the use of first party cookies and third-party cookies, to, among other things, analyze and track users’ use of the Site [and our mobile application] , determine the popularity of certain content and better understand online activity. By accessing the Site[,our mobile application,], you consent to the collection and use of your information by these third-party vendors. You are encouraged to review their privacy policy and contact them directly for responses to your questions. We do not transfer personal information to these third-party vendors. However, if you do not want any information to be collected and used by tracking technologies, you can visit the third-party vendor or the Network Advertising Initiative Opt-Out Tool or Digital Advertising Alliance Opt-Out Tool.
You should be aware that getting a new computer, installing a new browser, upgrading an existing browser, or erasing or otherwise altering your browser’s cookies files may also clear certain opt-out cookies, plug-ins, or settings.THIRD-PARTY WEBSITES
The Site [and our mobile application] may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Site [or our mobile application], any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties, including other sites, services or applications that may be linked to or from the Site [or our mobile application].SECURITY OF YOUR INFORMATION
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information.POLICY FOR CHILDREN
We do not knowingly solicit information from or market to children under the age of 13. If you become aware of any data we have collected from children under age 13, please contact us using the contact information provided below.CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems [and our mobile applications] include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. No uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Policy./Most web browsers and some mobile operating systems [and our mobile applications] include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. If you set the DNT signal on your browser, we will respond to such DNT browser signals.OPTIONS REGARDING YOUR INFORMATION
[Account Information]
You may at any time review or change the information in your account or terminate your account by:
Logging into your account settings and updating your account
Contacting us using the contact information provided below
[Other]
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.]
Emails and Communications
If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by:
Noting your preferences at the time you register your account with the Site [or our mobile application]
Logging into your account settings and updating your preferences.
Contacting us using the contact information provided below
If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly.CONTACT US
If you have questions or comments about this Privacy Policy, please contact us at:
Musiverse.lda (musiversal)
Rua Principal 21, Rojão Pequeno
3440-226 Santa Comba Dão
Portugal
+351966707736
supportandsales@musiversal.com